The accommodations were superb, including a TV that showed Prime, YouTube, Netflix, and Pandora. The accommodations were pleasant, although I disliked the shower since water frequently ended up on the floor, and instead of a microwave, there was a safe and a very small fridge. I recommend booking a room on a corner because they are considerably bigger. The worker at the front desk was friendly and eager to help customers with concerns. Another issue was that one cleaner said they couldn't understand or speak English, which I considered a complete lie.
During my recent stay at the Hyatt, I had an unfortunate experience where I felt unfairly judged based on my appearance. As a military service member on leave, I was traveling from Colorado Springs and chose Hyatt due to its strong reputation for supporting military personnel. After a long drive, I was eager for a comfortable stay and expected the level of respect and service that the brand is known for. However, upon arrival, I was met with unprofessional treatment. When I inquired about a military discount, I was questioned in a manner that made me feel as if my active-duty status was in doubt. Furthermore, I was treated dismissively, as if my appearance somehow indicated that I couldn’t afford a suite. Only after agreeing to the price was I treated with the level of courtesy I should have received from the start. Customer satisfaction and room quality also fell short of the expectations I had for the price charged. Unfortunately, my experience was a clear reminder that appearances can influence the way guests are treated. I expected better from a brand that prides itself on professionalism, especially toward service members.
Travelers Beware!!! Avoid This Hotel at All Costs We booked through Capital One in advance, with everything fully paid before check-in. However, upon arrival, the hotel charged us twice more for our stay. The issues started as soon as we arrived. The lobby was run-down, with stained drop ceiling tiles and glitter scattered everywhere. Although the website promised express check-in, we waited over an hour. Only one elevator was working, with no inspection papers in sight, and it felt like it could break down any second—definitely not a comforting ride. Once in our room, the problems kept coming: the toilet didn’t work, the A/C was broken, the mattress was stained, and the alarm clock was busted. To top it off, when we tried to connect to the WiFi, the instructions said to dial “0” for the front desk—but the phone didn’t work. We checked out early and are still fighting to get a refund. Stay away from this place—it’s not worth the hassle.
ゲゲストFriendly staff. Clean quiet atmosphere, breakfast was great, always fully stocked. Price was a little high for the area but was worth it. Only negative thing was not having any vending machines, had to walk all the way to the front every time we needed a water.
We stayed here for 4 nights moving our daughter in town for an internship. The hotel location was close to her apartment and very close to food, gas, etc. It seems like a newer hotel so everything was clean and spacious. It's a large hotel and there were some large groups for a sporting event in town but we didn't have much trouble with noise or activity. The room was perfect, plenty of space. The breakfast area was clean, spacious, no trouble finding seating, and the food options were very good. Lucky for us they rotated food options each day so we had variety for our stay. The front desk staff were always very friendly when we came/left for the day. I would definitely stay here again.
We have stayed at this hotel before. It has a great location. We have family in Wichita and are there at least once a year. We will never stay at this location again! They only have 1 bench for sitting outside–for the whole hotel! The side and back doors are only for exiting, you can not come back in them. We generally keep the do not disturb sign on the door until we want the room cleaned. I received a text the first day asking how the stay was. Our trash getting full and we needed towels so after breakfast we removed the do not disturb sign and left. When we returned a few hours later the maids were gone and our room had not been cleaned. When I got a text from them I mentioned it and they argued with me! Our son came to our room to visit and mentioned how stained the hall carpet was. Then, to top it all off, I turned in my key cards as we were leaving and later got the email with the bill. It was correct so I didn't think much of it. Then a few days later I checked my bank accounts and they had double charged us for a 5 night stay! I called the front desk and she said she did not see it and I would need to talk to the manager who was not in yet. I called back later and he was still not in. I left messages and never got a returned call. The following week I tried again and was hung up on. I filed a claim on my credit card and finally got a credit. This hotel obviously has some issues and I would not recommend it.
Dark, dreary and old hotel in a not-so-great part of town. Dog-friendly but not great options for taking dogs outside and didn't feel like the safest place when doing so. The hotel apparently isn't e-enabled so I never got a confirmation of my reservation despite asking twice. When I showed up on the day I had made the reservation for, they claimed that I had reserved for the prior night so a) I didn't have a room on the date I showed up and b) they charged me a cancellation fee for the day they had incorrectly expected me to arrive. They were able to find a room for that night but did not waive the cancellation fee for the night they incorrectly reserved. Had they emailed me a confirmation of my reservation like all other hotels do, I would have been able to catch their mistake on the reservation date, but without that it was my word against theirs and I was basically charged two nights for my one night stay. What's really troubling is that I'm honestly not sure it was a mere mistake; it seems a little shady and maybe happens regularly to increase revenue. We'll be passing through Wichita pretty regularly and needless to say, we will never stay here again. (Nor will I ever stay at a hotel that isn't able to email me a confirmation of my reservation.)
KKC CHIEFSThe service was good. Although it was a smoking room it really smelled as if someone had just been in the room and smoked a full pack just before we got there. Not much space. Small for having 2 beds.
I’ve gone to many Red Roof Inns, and this was the third one on this particular road trip. The facility was very nice, clean, and comfortable. However, I had come down with a very cold previous to this. I wanted to stay a third night, but they were sold out for a basketball tournament. I can understand this, but I was so sick; I could hardly move; and their main concern was just getting me out of the room. I needed a late checkout, and with no sympathy from the manager; they kept my $100 deposit for checking out late, and for having to clean the carpet supposedly because of my litter box trained rabbits. The rabbits did admittedly hide under the bed, and two of the housekeeping staff (that I tipped well) had to lift the bed, so we could get them out. What was under that bed; was an accumulation of years of filth, and that carpet was long overdue for a cleaning…..but yet they took advantage of the situation to charge me for it. Also, no Kleenexes and complimentary bottles of water, as all other Red Roof Inns have. Not a friendly place! Two rabbit ears down!! (\ (\ ( -.-) o_(“)(“)