ドゥルーリー プラザ ホテル ブロードビュー - ウィチタ(Drury Plaza Hotel Broadview Wichita)

We checked into this hotel tonight and have had nothing but a horrible unprofessional. MAJOR Customer service issue with the Front desk night supervisor. She was belligerent, rude, absolutely refused to help us at check in with a quiet room. Instead she placed us across the elevator on the Group floor hosting young students because we booked through *******. The room was very loud and heard of room outside hall conversations. Our only option which we didn’t do was to pay an extra fee. The room rate before all this was very overpriced above the listing on their website and we paid the hotel directly at check in. I even tried to explain we didn’t need an ada room ( was the only option at booking time but was accosted and harassed specifically by the night front supervisor refusing to help since we used *******. The assistant manager wasn’t even better and after mentioning what occurred never followed up with us or helped. The reviews mentioned this hotel as a wonderful place today and has been just a total nightmare and senior management definitely lacked any type of common courtesy or professionalism.

Great place with great staff! Was super clean and staff was super kind! We missed the evening touches as weather delayed our arrival-sorry we didn’t experience that! Bkft was wonderful- as were the staff providing and serving!!! Will be back!

Clean, quiet, great breakfast and “kickback” (which we counted as dinner) included! Staff was super nice and helpful as well

The staff were all amazing! The breakfast was fabulous. We would highly recommend this property.

The amenities were great, the staff was friendly, and the added dinner and drinks in the mezzanine was an unexpected surprise.

I cant say enough good things about the hotel staff. Front desk was amazing, bkfast staff amazing and then 530 kickback staff was absolutely FANTASTIC! All food was pretty good. The hotel was in good shape and clean. I got the double room. It ended up being on the east side of the hotel, 5th floor. The room was clean and comfortable. My only complaint about the room was being left with only half a roll of toilet paper for a two night stay. This was easily fixed by front desk. The hotel is quite noisy. Or at least it was during my stay. Slamming doors and children running up and down halls yelling. It was fairly quiet from about 11pm-5am then started all over again. The location of my room was near a main road and at times I could hear the traffic. It wasn't too bad though. Other than the noise of the children this was a good stay and I'd stay again.

Are stay at the Drury plaza was top-notch from the staff to the environment cleanliness of the hotel the assistance that we received everything was perfect and I really enjoyed the meal that they provided little snacks and stuff from 5:30 to 7:00 p.m. that was a real plus for our family might as well consider a meal that you would have had to go out to pay for and breakfast wasn't bad we enjoyed our room and everything was easily accessible we felt safe

This is a great place to stay downtown Wichita. Very safe. Easy access to all things Wichita. Very friendly and helpful staff. Would stay again, no doubt.

We went there mainly for the pool because every hotel we stay at the pool is never working. Come to find out the pool was also under repairs . Everything else was great and breakfast was great .