Good stay, not great. We had a standard suite, which was 2 queens and a sleeper sofa in another room for family of 5. We had plenty of room, but Beds were least comfortable of our trip, very lumpy. But my kid said sleeper sofa was great?!? Service was disappointing. No housekeeping, and when we requested towels for second night, they never came. Eventually went to front desk that was kind of rude about my request. Spencers bar is very cool with the old bar out of England. The train ride is great as is the town of Williams. I might stay here again because not sure there are better options, but it was our worst lodging of our road trip in Arizona. We road train coach, which was perfect. I tried to upgrade to first class but it was sold out. And glad I didn't waste the money. I would not want to ride pullman, but coach was very comfortable with access to cafe car with food and drinks, including local beers.
EElizabeth-LucyUpon arriving at the Canyon, we found the place to be cute, quirky, and an adventure. It is in a great location just a few minutes from the main drag. We were booked for a stay in one of the cabins and they are very rustic & simple on both the outside and the inside. Check-in was easy and we made our way to the cabin. Upon arrival, the AC was not working correctly but that was quickly fixed by the maintenance staff and worked great! The rooms are basic, with tv, microwave, refrigerator, toilet paper, soap & shampoo. Please be sure to check if your fire alarm is in working order. Ours was removed from the ceiling and was found in another area of the room with a 2022 battery and not working but was replaced. Our tv was snowy, but good enough to see what was happening in the area. The room & bedding and bathroom were clean. We did not require any room service during our stay but did exchange towels throughout the stay. Water pressure was low in the shower, and the toilet a big sluggish (hold the handle down) There was a small table with two chairs, that were in need of some serious recovering on both the upholstery & the seatbase. While the place has its historic charm, it also has some historic repairs that need addressing from a safety standpoint: The terrain to the cabin is very rocky and uneven, and front porch area of cabin pavers could leave you unsteady on your feet. There is a speed bump arrow in front of the office that is a trip hazard if not looking downward toward the picnic area/pool building. The cement on the patio has potholes and cracking concrete, and was not safe for our elderly relatives with walkers and canes. We did not use the indoor pool mainly because it appeared that it needed cleaning and maintenance; however, the restroom in that area was working well but was missing soap. The train cabins are a niche stay but not for those with mobility issues due to the steps. If you like a basic needs stay in a quaint cabin with the basics, then this property fits the bill at an affordable price. My honest suggestion is that the facility make some upgrades to the garden/patio area with flat safe grading, remove the speedbump arrow, add water bottles to the general store (or a refillable water station) and throw some more love into those cabins. To Owners: Please consider checking into historic preservation grants, small town improvement grants to make this an unforgettable place to stay!!