ホリデイ イン エクスプレス ホテル & スイーツ ウィルソン - ヘイズ プレイス IHG ホテル(Holiday Inn Express & Suites Wilson I-95)

From check in, it was an older property. Walking in, i wondered if i would be checking right back out. My room was very clean. The counter clerk was courteous. The pool was not opened. The breakfast was good enough. For the price, i was disappointed. I did not feel unsafe, yet i could hear everything happening up and down the hall, from inside my room. It seemed very over priced for the accommodation.

We brought our dog along and it was so nice. The place smelled amazing, and the breakfast was great. It was really crowded but they did a great job of keeping the place stocked and check-in was easy. $20 for a pet is very reasonable. The room smelled great when we walked in. It was nice and cold in the room which we love! The shower had built-in Dove for shampoo, conditioner, and body wash. Very nice place that we will stay at again!

2 reservations were made and confirmed, but after 12 hours of driving, we were told only 1 was received. Clerk offered no excuse how except it was the booking person who didn’t place the reservation. She told us to try the other hotels in the area, which we already knew were full. Finally we asked about the other HI, she never asked to assist us with contacting them. Until my son finally asked if she could call. He was able to get into that hotel with wonderful service. This one not so much. And then get into the room and the toilet seat is broken!

Furniture in room was shabby. Ice machine on floor was Out of Order. No hot water.

Needs updating. Door hinges were rusty. Bathroom sink was outside of the bathroom and right in front of the outside door. My husband almost banged into me when he was coming into the room and I was standing at the sink.

Outlets hanging off the wall. Sink way too low and clogged. Toilet old and low. Dated furnishings. One regular coffee pod, no tea. I would expect more from holiday inn and for the price.

Person at check in was very friendly n helpful, great visit.

Check in was fast and the woman was super friendly.

The front desk person was very personable, but hotel needs updating. We were put in the back of the hotel, long dark hallways. Wood furniture was worn and the single small leather chair had multiple cracks in the material. Old dim lamp. Not enough of light in room.