The hotel is well located in the centre of town however parking and access by car was a big problem; we had to park a mile away. Our room (and those of other travellers) wasn't ready on arrival. The room was in the main building; the bed was comfortable and the room had usual amenities. The shower was a little dated. We used the bar which was comfortable although overly busy due to two large parties booked in for events that evening. The bartender, Micky, coped really well with the large number of customers from the events. Breakfast included a good choice of hot and cold options and service was good. We felt the hotel tariff was over-priced even allowing that we visited for the Christmas market in December.
The staff were all first class, polite, well trained and helpful. A total change to other hotels we have tried in the City. Hugely recommended if you like to be cared for and looked after brilliantly.
Awesome service. Really conscientious staff.
Rubbish TV. No kettle or fridge in the room.
Window's aren't soundproofed, so it's pretty noisy in the morning.
But, overall, worth the money.
JJoSammyLovely hotel! Friendly staff. Lovely bedrooms with comfy beds. Bath and shower in rooms and tea and coffees. Reasonable priced drinks in the bar.
Breakfast is delicious and soo much choice. Great stay and cant wait to come back
ゲゲスト3 identical rooms booked but only had complimentary items in fridge & robes
Lack of towels
Duty manager Michael was amazing when we struggled to order from limited bar menu
Slow food service & errors with our order
No martini glass available for espresso martini
Lovely rooms, great surroundings