The Holiday Inn - Winchester SE-Historic Gateway turned out to be a perfect and surprising sweet stopover. It was a long day's drive to get there but Marie greeted us with a big smile and wholeheartedly welcomed our kitty as well. :) It was a very nice Holiday Inn and the room was clean and relaxing. Breakfast was the ”icing on the cake” and it was because of Brandy who was our server. A terrific disposition and jovial personality on an early Monday morning. The food was delicious, as well. Clearly - an overall nice stay at this hotel and we highly recommend it.
The front desk employee was very polite & welcomed us immediately and got us checked in quickly. Hotel nice clean and quiet. The amenities were amazing especially our room with the jacuZzi tub. Breakfast was even delicious and fulfilling. We had an amazing time and definitely would come back to stay.
ゲゲストWe spent one night here as a stop over … hotel staff was extremely helpful and attentive especially when we encountered a serious issue with the room and more than made up for the trouble we experienced. I would strongly recommend this hotel and their very professional staff.
My stay here has been for a little over a month now and this morning was the WORST AND RUDEST SERVICE I have had the ENTIRE time I have been here. Everyone else has been EXTREMELY friendly and kind. The lady at the front desk was extremely rude to my sister whom went to pay for the room for the day. She tried to charge her over the amount of the flat rate I was given so far bc of the length of my stay and asked for an ID and she was not switching out the room. She was only paying for it. The gentleman who’s name was on the room was working. She refused to apply our flat rate discount, continued to be rude to my sister who has very bad mentally issues from other trauma. I called down to speak with her and she continued her appalling attitude. I asked not to speak to me that way bc it was very rude and disrespectful and she continued. I then asked her name and later in time, she gave me a fake name, I asked her lastname and she told me “Nunya” which means “none of your business” in sarcasm. Then asked me what my name was. I went to find out the e problem at front desk and the lady there knows I’ve been here that long and knows our room and knows of the gentleman who’s name is on the room. She continued to raise her voice as she was in the phone with the manager. When I started explaining to the manager, the front desk clerk continued to raise her voice and also answered the phone bc of a call coming in all while continuing to argue with me. After explaining to owner she found that we have been here that long and tons the lady what to do. This woman threatened to have me physically removed by the police telling me my room wasn’t under my name. With that being said, my name was on the room for the second guest. My sister was trembling for about 45 minutes after the occurrence. I made a NASTY complaint on her and I honestly hope she loses her job!!!! THE CUSTOMER IS ALWAYS RIGHT!! But she failed to agree with that. I was so upset that my blood pressure was high and had to take an extra half of meds. This woman clearly does not belong working with the public. I have NEVER in my 44 years of life been spoken to the way she spoke to m?(’