Checked in to the Newly renovated Mercure Winhoek, checked in with a business partner who stayed at Movenpick and I had the priviledge to stay at Mercure. I was checked in by Jessica, cool calm and collected lady. Check in went perfectly fine, rooms are clean and well maintained by the property.
Aautumn titaniumThis place is a gem - convenient location in a safe/quiet neighborhood close to the city centre, clean and spacious room with kitchen and cooking utensils, free and secured parking, helpful and friendly owner, affordable rates. The place has no reception counter. To check-in, the guest has to arrange with the owner via phone or email prior to arrival. As I was on a long flight and I had no phone/data roaming in Namibia, I didn't see the owner's email and I was stuck outside the place without a way to get in. Luckily I drove to a nearby hotel and borrowed the phone to call the owner, and the owner (who actually lives elsewhere) came to open the door for me within 10-15 minutes. Next time if I come here again, I should contact the owner 1 day before arrival, so that the owner knows my arrival time and sends me the check-in instructions in time.
NnickiBHThe whole hotel has the theme of winery…each building was named under a wine. The outlook didn’t seem to be too appealing for me. Reception closed at 7pm when we arrived…..too bad for the two of us (both adults) sharing the room , we were given only one key (even we requested, porter said receptionist left already….very inconvenient because u need the key card to open the electric back gate to go to the restaurant and return ! The receptionist wasn’t friendly, in fact very very rude to customers…..the worst in our whole trip in Namibia (consider this hotel being either the first stop or the last stop of the trip in this country….she ruined either a good first impression of the country, or the fond memories we had collected during our trip here!!!) WiFi was strong. Room was spacious enough with a small patio outdoors (ground floor rooms). There were 6 USB chargers which were really handy. However, the toilet seat cover kept falling on our back when we sat on it, and that was very annoying and not hygienic (room Merlot M2)! Breakfast and dinner were in the restaurant Stellenbosch across the road (using room card to unlock back gate). Breakfast (our day was a la carte) was ok….a bit slow….guess it would be nicer if we had come on a day with buffet BF. Dinner was very so so….the fried calamari was the only tasty dish… the main we ordered was Hake…which came out to be just fish and chips …and the mango dessert was missing mango….so most of us were quite disappointed.
11702cwWe came as Guests and left as Friends! Breakfast was fresh every morning and great care taken to our comfort while enjoying afternoon drinks in the shade of the beautiful big trees. We received some wonderful suggestions for dinner and opted to We needed to receive and print documents and with one phone call, Charmaine (at Front Desk) went above and beyond to have everything ready and delivered. Thank you for making the start of our Family Vacation so special. Definitely on my 'accommodation list' for the next visit.