I am very disappointed in the doing business with La Quinta. I am traveling with my granddaughter who became very ill with a virus and had to cancel my reservation. I was notified by trip.com to provide medical proof. I provided the doctor's note and received another email requesting additional medical notes, etc. My daughter the mother of my grandchild states she is not providing them with all her personal information and medical notes should be sufficient. I do not have any control of my granddaughter getting a virus which caused her to have diarrhea/vomiting/and headaches.
I find it very unfair La Quinta is unwilling to give me a refund.
this is Definity bad customer service.
I will never make any further reservations with La Quinta/My trip .com.
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Lisa
2024年2月5日
The room was fine, did not feel as clean as other places but that is reflected in the price. Worst part was the booger in the shower. Overall, it is worth staying there for the location and price if you are just staying one night near the airport.
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Lloydeth
2024年1月22日
The hotel is very clean, the young lady at the front desk (I forgot her name) she was very pleasant and very helpful. Very close to the airport. I would recommend this hotel to anyone who wants to stay there.
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Rajiv
2024年1月11日
dirty room with last customers food and drinks all over and bed dirty. elevator down and no water available to drink or buy.
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Linda
2024年1月10日
The hotel was very clean. Front desk forgot the wake-up call but I had my alarm on so everything was fine.Front desk staff could be better informed on shuttle times and time it takes to get to the airport (other pick-up stops of shuttle almost made me miss my flight).
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Heather
2024年1月6日
Receptionist could have been friendlier but took care of us promptly. Property seems clean and beds are comfortable.
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Albert
2024年1月6日
Everything was fine except the elevator was not working and the Maid service knocked on my door at 0930 on the day I was to check out. Had it been after 1100 no problem.
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Maung
2024年1月15日
Lady was not very nice, the housekeeping kept disturbing us and overall did not feel welcomed
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Verified traveler
2023年12月29日
Room very hot and dry. We couldn’t control the heat very well and not the humidity at all. Room very clean though narrow.