My wife and I were attending a wedding in Windsor, and booked the Lexington for 3 nights - June 30, July 1, July 2. Check in Friday afternoon was fine except that the access keys did not work and had to be reprogrammed. Room was OK but missing a few towels. I called down and the missing items were brought up with little delay. Wall electrical units were quite loose and our plug ins kept falling out. A few other things were damaged/broken. Breakfast was included - fine although pretty limited and I had to ask the front desk to replenish the coffee and yogurt, but for the price was OK. However, when we returned after the early Saturday afternoon wedding, the room had not been cleaned/freshened up. I called the front desk - they indicated that the cleaning staff had left, but they would bring up fresh towels/soap, which they did. They thought that maybe we had left the Do Not Disturb sign on the door, but we had not as the sign was broken and still in the room. Almost forgot to mention that our room keys did not work - again - and they had to come up, take lock apart and replace the batteries. The next day (Sunday) when we were leaving for a function, I spoke with one of the cleaning staff men and indicated that we would be gone for a couple of hours and could he make sure the room was cleaned. He assured us it would be. Turned out it was not. The person at the front desk was quite apologetic and indicated he would send more fresh towels up. I asked to speak to the manager, but he was not in and would not be back until the next day after 10:00 a.m., after we had left. So we were there for 3 nights - no house cleaning, problems with the locks, no one to complain to… Once we returned home, I phoned Mr. Devendra Patel the General Manager, but he was not available. However, he did phone back the next day, and left me a short message. I returned the call and initially he was not available, but when I told them that a $20 total discount for the 3 nights was not satisfactory, he immediately came onto the phone line. Unfortunately, he was very argumentative, bordering on rude, and when I explained what had happened and that we were not happy, he hung up on me… We are not impressed. If you are traveling and need to stay somewhere for one night and can put up with a very budget hotel with limited resources, this one may be for you. But if you are looking for a couple of nights stay, other establishments might be in order. We would not stay here again. Never.
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