As a Diamond Elite member, I was disappointed in the lack of early check in for rewards members. When we approached the desk at approximately 1pm, The clerk was very abrupt and said ”Not Open yet” as she pointed to the check in policy sign. We left and returned at 4pm Outside of this very poor first impression, we had a decent stay. The highlight was the breakfast bar. This was a very welcome change and far better than the majority of the HIE I've stayed in. The breakfast staff was very friendly and motivated. Everything was much better quality than other locations. The Egg White Omelets, and thick bacon was a nice touch. Overall, clean, well-organized and always kept topped off with fresh food. The room was clean and comfortable. Actually, quite nice. One huge downside was the incredibly slow WIFI on 3rd floor. Speaking with other guests, they experienced the same thing. It was totally inadequate for anything less than email and basic word processing. Data, graphics slow to load and signal would often drop. This required you to log back in each time to the WIFI. Fortunately, this was a travel and not a workday. Great hotel while awaiting a flight or traveling, but I would call ahead to ensure there are no WIFI issues before booking for business.
The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.
This is the place to stay in Winston Salem. My nephew who was only a day old was transferred to the NICU at at local hospital. As you can imagine my brother had a lot going on. I called the hotel and Tanya went ABOVE AND BEYOND to accommodate and help to make this horrible situation a little easier. She kept in contact with me during my brothers stay, extended his stay and the hotel even got the baby a gift that was waiting for them at check out. Everyone should take a lesson from this employee. The kindness she showed was so appreciated. There are not enough words to describe how much it meant. Thank you Tanya! She deserves a raise!
良い
64件の口コミ
4.1/5
1泊あたり
PKR 28,000
より
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No.1
3.8/5
97件の口コミ
スリープ イン ヘインズ モール
ウィンストン・セーラム | サウス・パーク・ショッピング・センターより4.96KM
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No.2
3.3/5
98件の口コミ
クオリティ イン & スイーツ ヘインズ モール
ウィンストン・セーラム | サウス・パーク・ショッピング・センターより5.43KM
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No.3
2.3/5
71件の口コミ
マイクロテル イン バイ ウィンダム ウィンストン セーラム
ウィンストン・セーラム | サウス・パーク・ショッピング・センターより4.42KM
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No.4
4.5/5
98件の口コミ
ハンプトン イン ウィンストン - セーラム ヘインズ モール
ウィンストン・セーラム | サウス・パーク・ショッピング・センターより5.09KM
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4.7/5
素晴らしい
We had an exceptional stay at the elegant Summit Street Inn. From the moment we made our reservation, the service was top-notch. Upon arrival, we were greeted with wine waiting in our room, setting the tone for a truly memorable stay. The check-in process was seamless and easy. The staff was not only professional but also warm and welcoming, offering excellent hospitality throughout our visit. The inn exudes charm and offers a beautiful and luxurious atmosphere. We highly recommend the Summit Street Inn to anyone seeking a refined and elegant experience.
JJo Ann RFrom the front desk joyous welcome from Winston to the excellent and clean accommodations, this Hampton Inn is an GREAT example of what makes Hampton Inns my favorite. Terrific job, Winston, and thanks for a great stay. Keep smiling.
Jay Arce at the Winston-Salem Marriott butcher and bull bar is amazing! He is so welcoming and remembers everyone’s name and favorite drink from the first time he meets them. You will not be disappointed if Jay is helping you out! Actually, the entire crew at that restaurant and the bar is amazing and super personable. Always excellent service.
ゲゲストMy experience was taxing to say the least. I arrived, after working an eight-hour day and traveling five hours, to a room that had old urine stains at the base of the toilet (both sides). The staff immediately provided a replacement, but it had the same issue. The third room was much better but clearly had not been used or dusted in a long time. The staff member did state that they do not typically have much business. I would expect that there is ample time to clean the rooms, even spot-checking the ones not in use. If I had had the energy, I would have taken the loss and gone to a different hotel. Luckily, I was checking out after two nights. I will not be returning, frequenting any Baymont properties, or recommending to anyone.