ポリネシアンホテル＆スイーツ・ウィスコンシンデルズ／レイクデルトン(Polynesian Hotel Wisconsin Dells - Near Noah's Ark)

pool area was cold. Would have liked an actual pool. could not got room to cool offf, temp was 77 degrees

This is a lower cost hotel and I didn’t expect much. I purposely chose it for price. The room was nice and clean. Staff was helpful. It was after summer so we could not go use the outdoor area only because of cold weather. Not an issue with the maintenance or staff. Slightly disappointed that the indoor pool hours were very limited and the hot tub was closed but no major issues. Don’t book a hotel with this pricing and expect to walk into the Bellagio. It was nice.

The hallways were not clean, it smelled like smoke in the halls and room, the towel holder and toilet paper holder were both falling out of the wall in the room, there were holes in the walls in the entries, one entrance was not accessible closest to our room, there isn’t really a pool for swimming and the kiddie pool needs a ton of updating it looks very slimy and old and rusty - haven’t been here in about 7 years and you can definitely tell nothing has been updated , can’t even use the balcony attached to the room. Would not stay here again.

We checked in and they put us in an uncleaned room. Went back to the front desk. They gave us a different room. Went to that room and it was uncleaned as well: trash in the room, beds not made, construction dust all over the floor, etc. I went back to the front desk a 3rd time and she informed me they did not have any other rooms they could put us in. I asked if housekeeping could clean a room while we waited. She said there was no housekeeping on site and she didn’t know when they were coming back. I asked her to refund my money and we would stay in a room my sister had booked. She said she was unable to refund me and that I would have to call *******. Didn’t seem apologetic or in the tiny bit sorry. Finally maintenance found us a clean room to stay in. Would not book here again. Not very clean. The hallways needed vacuumed badly. The kids had fun in the waterpark even if the lifeguards were sitting in the chair half asleep the whole time. Overall not a good stay. Would not recommend!

Received bed bug bites, and the staff/ manager did nothing to investigate my concerns or remedy the situation. I will never stay here again and never recommend this property to anyone I care about. I also have contacted the public health department.

The hot tub was barely warm. I take warmer baths. The water in the kiddy water park, lazy river and water slides was so cold no one could enjoy. They had tables in pool area and didn’t allow any drinks or food in area but the so called food area was closed. The bed was comfortable and room was clean. I know they are doing a lot of renovations but this is the second time we’ve stayed and the water pool area was freezing. We even asked if they fixed the heater before booking and they said yes.

Quiet and comfortable. Bed was a little uncomfortable, not attached to the wall, moved a lot. Room seemed to be in the middle of being remodled, seemed nice. Staff was very friendly and the rest of the hotel was very clean. The pool was not available the evening I was there. Overall, a fine stay for the price.

Room 237 Please clean the tub and move the sofa. The bed was GREAT! There are a lot of open rooms door on that floor that is not safe.🤔I would stay again.😴

Absolutely a great place to stay, very friendly people. The place is clean in the rooms and beds are very comfortable.