ホリデイ イン シカゴースウェWト クリスタル リK コンベンション センター IHG ホテル(Holiday Inn Chicago NW Crystal LK Conv Ctr)

The pool was a lot better before the changes , there was dirty underwear in our closet the tv didn't work so I called the desk , they said they tried to get their engineer but he did'nt answer so I went down to the lobby and had to ask them for a new room before they did ... this place once was a nice hotel

A 2 week stay gives you time to really rate a place. IMHO this hotel is only weeks from closing. Minimal staffing - and many safety issues related to the swimming pool. The bar is only open on Friday and Saturday nights. It was closed NYE! Restaurant also had limited hours. The swimming pool has no working emergency phone. The door into the pool did not lock, so anyone can walk in. It also had the normal scum on the top tiles. Pool temperature was nice. My room and bed were very comfortable. I did have a leaky door closet and reported it multiple times. They did not fix it. I had to avoid the small oil patch in the doorway. Lighting was inadequate. One lamp still has a CFL bulb.

I have been staying at this Holiday Inn for many years and always counted on the bar Restuarant being open nightly. this seemed to have changed in the past years. i still plan on staying at this hotel in the future and hope things will return to normal.

We’ve stayed at this Holiday Inn on numerous occasions and enjoy the quiet and convenience.

The rooms are really nice but not soundproof at all. We heard the people next door screaming at like 2:00 am. The elevators had a strange smell and the glass windows looking outside from the elevators were filthy

After reading the poor reviews I was skeptical of staying here but so glad I did. It was clean and comfortable. There was a restaurant and bar opened most evenings which had very good food. There was a buffet style breakfast. It was a little expensive for the breakfast but I only payed half the cost because I booked it with the room. They made up my room each day on request and there were no odd smells or bugs. It was very clean and staff were friendly. My only “minor” complaint would be is that the showers do take about 20 minutes to get hot. But once they do they are plenty hot enough. I wasn’t in a hurry each morning so I just turned them on and did my own thing for awhile. I would most certainly stay here again.

No smoke detector in the room, dirty bathroom, dirty linens. Very disappointing as we’ve stayed here another time and it was great.

The property was very clean. After you checked in it was like they didn’t want bothered with you. We stayed from Friday to Monday and not one time did you see housekeeping, we requested clean towels and the lady at the desk said she would take care of it, but we never got any towels. When you used your card to get in the room you had to go to the front desk because they never worked to get in, and it was just not us there was other people that could not get in with their card either. Only one elevator worked and it took so long for the one that was working it was ridiculous. And you need more carts to take your luggage to your room, we waited for someone to bring theirs back but never did and there I am a 65 year old man with a heart condition making two to three trips for luggage from the parking lot into the hotel to wait for this one elevator that took so long it was pathetic. I would not recommend this hotel to anyone.

Everything was so good!! The staff was so nice and the room was extremely clean upon arrival. Everything was comfortable and truly was a pleasant stay. The only two things I would have to say are that I wish the indoor pool was warmer so we could swim (although I totally understand it’s cold outside now) and that only one elevator was working. With only one elevator working it took more time to get to our room. Other than that we love this hotel as a little getaway!