ロイヤル バース ホテル & スパ ボーンマス(Royal Bath Hotel & Spa Bournemouth)

海に面した素敵なホテルですが、いくつかの点が標準に達していませんでした。 1. ベッドマットレスのない非常に硬いベッド。 2. スタッフはタクシーを事前注文できませんでした。 3. Wi-Fiは含まれていません。 4. 週末の朝食時間に関する誤った情報があり、使用できなかった朝食の代金を支払いました。 5. 朝食は味があまり良くなく、選択肢もあまりありませんでした。 6. バスルームには床がないため、シャワーやお風呂からの水がそこに留まりました。 7. バスルームには水を蒸発させるための床暖房はありません。 8. 連泊の場合、部屋の清掃はありません。 9. 間取りがわかりにくい。まるで迷路の中を歩いているようでした。最終的にどこに行けばよいのか理解するまで、重い荷物を手動で引きずって階段を上り下りする必要があり、30分かかりました。ホテル内にはエレベーターが無造作に設置されていました。間違ったエレベーターに乗った場合、レベル 3 はこのエレベーターのレベル 3 に接続されません。 10. 部屋に金庫はありません。 11. 椅子が 1 脚と小さな机が 1 脚ありましたが、ぴったり合わず、仕事には使用できませんでした。 （椅子は机の下にかろうじて収まっていましたが、足を入れるスペースがありませんでした。そのため、コンピューターで文字を書くには横向きに座らなければなりませんでした。

できれば星 0 を付けたいと思いますが、残念ながらそのような選択肢はありません。 部屋はウェブサイトの写真とまったく同じには見えません。あなたが払っている価格に対して非常に悪い状態です！ チェックインして部屋に入ると、バルコニーのドアの近くの床に汚れた靴下が落ちていて、床はまったく汚れていないようでした。トイレの部屋を閉めたままにしようとしても、部屋は排水の臭いがあり、部屋はまだ臭っていました（臭いを少し最小限に抑えるために芳香剤を購入する必要がありました）。 私たちがチェックインした日（30/08/22）、午後に一度部屋に戻ったとき、照明をオンにすると、光沢のあるところに大きなスパイダーネットを見つけました（写真を参照）。部屋全体が埃で覆われていました。部屋の床が非常にひどくきしむので、トイレに行こうとすると赤ちゃんが起きてしまいます。ドアバルコニーは本当に最悪で、適切に開閉できず、窓が壊れていました（写真を参照）。 その日の午後、私がマネージャーに状況を伝えに行ったとき、彼は別の部屋を提供できるが、「それ以上良くはない」と言いました。そして、私がこの問題について彼に伝えるのが遅いという事実に彼は本当にイライラしていました!!!彼は驚いたり謝罪したりする様子はありませんでした。これは、彼らが顧客に提供する宿泊施設を認識していることを意味します。私たちは休暇中に赤ちゃんと一緒にいましたが、このホテルは安全ではなかったので、最初の夜の後、お金を失うことを知っていたとしても、どこか別の場所を予約することに決めました。 このホテルはこれまでの人生で誰にも勧めません。だから、ここには二度と戻らないでしょう

ホテルは古いです。朝食はまあまあです。彼らは、部屋は毎日掃除されていないと言いました。

A little bit faulty towers but overall was great ‘budget luxury’ for me in a really convenient location. Lovely old hotel beautiful bar area overlooking outdoor gardens. Comfortable chesterfield lounges and sometimes live music and dancing. Rambling hall ways and stair cases. So your room could be a bit of a walk away through funny little hallways around corners and up stairs so check this before leaving the check in desk! Heaps of people had trouble finding their rooms. Then key cards aren’t programmed properly on several occasions I had to walk back to desk and back to room. But apart from having to wipe some mould off a wall …. overall I was happy with stay and location as I got a good deal on Trip.com £35 nite. And they upgraded my room from no window (is this even legal? To sell a room with no window) to a small double with opening window and bath. So I was happy. There is no servicing of rooms so if staying a few days you need to ask housekeeping or front desk for more supplies. Finishing off my coast path walk this hotel is located a 25min bus ride or 15min train ride from Poole. Located right next to Bournemath Beach, promenade and pier in Bournemouth on bus routes 5, M1 and M2. Catch the number 5 bus from the train station to drop you a few meters from the door on Bath Rd. For walking coast path bus 50 leaves from top of Bath rd to Swanage for £2 including the ferry crossing at Sandbanks then you can catch another bus to Durdle door should you wish. Check bus times. Walk on ferry crossing from Shell bay to Sandbanks is free or £1 in other direct (Sandbanks to Shell Bay). I walked to Sandbanks from the Bath Spa Hotel along the beach promenade. Really nice long walk. The hotel features a good buffet breakfast for £12 and average quality buffet dinner (on the night I went) for £15. There was enough tasty items to make it worth while for me. Get in early as they stop replenishing the food if not busy and things run out. It’s a lovely dining ambient overlooking beautiful lawns and outside lounging area. Staff in the dining area were really lovely and helpful and happy. I didn’t use the pool and hot tub but it looked great in a separate conservatory outside area. Some staff were 5 star in their service one bar girl was almost rude and very unhelpful when I asked about wine she just said ‘I don’t know’ and didn’t refer me to the drinks list until I asked a few more questions and she finally said ‘yes there on the bar’ as if I should have known that detail. The rest of staff most helpful and friendly after I stayed a few days. The hotel is vast and a bit like a rabbit warren. One room they gave me was up 21 stairs and I said no way am I lugging my big suit case up there so she changed it to a lift floor no problem. So check these details and don’t accept what you’re unhappy with otherwise they try get away with things if they can. Stand your ground.

Probably the worst hotel I had ever stayed at during 50+ years of my worldwide travel, both on business and private trips. Apart from the location everything else was terrible. The rooms provided did not bear any similarity to the rooms shown on the TRIP.COM website. There was no shower curtain, towel rail was not connected to any hot water source, no instructions for shower settings, no telephone - my rooms were at the far end of the hotel, to get to the lift one has to negotiate a steep flight of steps (difficult with luggage and children, no porter service available, car parking at an extortionate amount of £25 per day, rooms not cleaned during our stay, noisy toilet cistern, chipped bath tub surface in places, inadequate first-aid box (no plasters or antiseptic cream or pads - required when my 5 year old grandson fell in the lawn area of the hotel. One chair in the room was wobbly and unsafe to sit on. More like a 1.5* than the 4* rating on your website. Floors on the way to the lift were creaky making annoying noises I need to make a complaint that I was sold rooms that did not match with what was shown on the website, which is what I used to make the purchase Did not try any food in the hotel, as not many people were seen in the restaurant at anytime, which is bad sign

I visit this hotel many times and am always surprised when people give it bad reviews...it is one of the best value for money hotels around. The staff are always friendly and we seem to always get a free upgrade.

My room had brand new carpet , super cleaned and had a sea view. The only hiccup was the heating was on too high, so had to manually turned it off so enjoyed a better night. Overall great spot , lovely gardens with history .

Had a great couple if nights here, the hotel is looking great, its been decorated and is really fresh looking whilst still keeping its old world charm. Love the pool area, steam room, sauna. We were given an upgrade on arrival which was most unexpected, had a lovely large room with a beach view. Fantastic location. Will definitely go again.

Super nice and thoughtful reception 🙌🏻 incredible room areas and beautiful views, very wonderful experience