ライツビル・ビーチのStanback Coastal Education Centerホテル

サービスは良かったし、スタッフはとてもプロフェッショナルでした。

ホテルの部屋は本当にいいです。最近のアップグレードにより、すべて新しいと思います。これは古典的なビーチホテルホリデイインですが、これは国の同様のホテルで最も素敵な部屋かもしれません。公共エリアも高速エレベーターでとても素敵です。仕事のためにここにいたが、ビーチ自体のために戻ってくることができた。

サムとBJはチェックイン/チェックアウトの過程で絶対に例外的でした。過去にこの場所について他の個人が投稿したものにもかかわらず、現在はきれいで、ビーチからわずか15-20分離れていることを考えると、料金も非常に競争力があります:-)。今後もこの場所を訪れることを楽しみにしています。

素敵な場所...私たちはすぐに戻ってきます。 以来、私たちはその日朝食を食べませんでした。したがって、私たちは食べ物についてコメントすることはできません。

This has to rank as one of the cleanest hotels we've seen in recent memory. Brannonn checking us in was a perfect gentleman. We had to leave at 4:30 in the morning to catch a flight so we asked about a brown bag breakfast. They didn't rule it out so we'll see. This property looks like a good value on the weekend.

Every time we travel to Wilmington to visit family, this is our go to place. Staff is always very friendly and accommodating. Restaurant service is great and the help is always friendly with a warm smile. Rooms are spacious and always clean and sanitary. Excellent services and many activities and restaurants in the adjacent mall gives this location a huge plus for us.

Staff was amazing! We were in town for a funeral. But Dawn was extremely helpful at the front desk, she was courteous and went the extra mile to ensure our stay was up to par . Mark at Valet was quick and responsive. Great experience all the way around!

初めてホテルの部屋に入って、落ち着いた音楽を演奏しました。とても素敵なホテルで、とても快適なベッドで休むリラックスした雰囲気を設定しました。テレビもスマートテレビだったので、YouTubeとNetflixのアカウントにログインできます。チェックアウト前にサインアウトに行ったら、チェックアウト時に自動でサインアウトすると言っていました。とてもスマート。また、非常にフレンドリーで親切なデスクスタッフ。

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.