EASTERN HOUSE

Over all the staff were very friendly and helpful. The room was very clean and located in a great area. Unfortunately we had to accept a room with two single beds as there was no nonsmoking double bed rooms available, we then found out the aircon did not have cooling function due to the time of our stay, however this is not then fault of hotel staff. However the most disappointing part is the toilet would not flush properly. We been told it happens some rooms. Hmmm unlucky maybe .

We had to cut short our stay because I fell and fractured my wrist which required immediate attention at a museum. Front desk staff Shun Lu was super helpful, when we returned to the hotel. He accompanied us to the nearby hospital, facilitating a smooth access to the medical facilities, especially in communicating with hospital staff. He stayed with us during the different stations we had to go for diagnosis, xray, ct scan, treatment and getting the medications from the pharmacy. Without him we would been lost and confused going through the hospital. Then when we returned to the hotel, he assisted us in managing our change of booking to a shorter one. We believe he is and will be an invaluable member of the team at the hotel with the kind hospitality he showed us. were There was not much for us to say about the other facilities at the hotel because we had no time to use them. The free afternoon tea and snacks were a pleasant surprise, and our simple dinner for that one night was delightful. My wife and I would like to return there when I have recovered and continue to experience the rest of Xian that ended abruptly.

I have an amazing stay in Eastern House, the location is superb as it’s near the tourist attraction area, everything is within walkable distance. Receptionist Kitty and Coco are absolutely helpful with assisting us on parcel deliveries and gave accurate helpful information for daily tours. House keeping room attendant 王小云 and王建莱 are very helpful and friendly keeping our room clean and tidy. The afternoon tea is exceptionally amazing providing local snacks and delicate. It’s A+ for us foreign tourist. Would definitely recommend my friends to stay in this hotel when travel to Xi An!

本來不想點評，簡寫幾句吧！酒店不錯，衞生尚可。有免費下午茶，早餐很不錯！位置很好。重點説服務，孩子在酒店被蚊子咬了，有點發炎，酒店很重視，給買葯拿葯，升級房間（我們自己沒換），很貼心，很負責，就沖重視客人這一點，以後來西安還選你家！就説這些！

Very friendly service and location is fantastic. Definitely would stay here and again on the next visit in Xi’an! Thanks Linn and Nicy!

東舍酒店地理位置優越，早餐還是可以的，酒店服務很到位，衞生設n 環境：環境還是可以的挺不錯，酒店餐廳的菜做的很好。

Great location between drum tower and the city wall south gate so just a short walk to lots of sightseeing and food & beverage options and for pagodas etc its just a 20min taxi ride. Hotel itself has nice design and rooms are comfortable and in good shape, cleaning was overall good and it was quiet at night. Not a huge fan of the semi-open bathroom though and the minifridge doesnt really cool. Breakfast was quite limited compared to the big Western chains but no big deal for us. Staff was nice throughout and no language issues. Overall pretty good value for money and would consider staying here again next time in Xi’an.

Okay nice room and excellent location. Modern however in the evening not really comfortable hotel atmosphere.