W XIAN

西安W酒店設計感一流 房間空間大舒適 顏色運用大膽 特別是夜晚燈光映襯下神祕且玄幻 酒店早餐種類豐富 食材新鮮 重點推薦麪食 酒店前台Scott接待服務認真耐心 是非常稱職的接待員 感謝他的認真服務 衞生環境個非常乾淨

這次西安之旅入住的w酒店體驗感超級棒。一共住了5天，這幾天很感謝禮賓部的小夥子Jason陳，因為我是一個人帶着孩子，第一次來到西安旅遊，人生地不熟的，小陳總是很熱情的幫我叫車，幫我規劃出行路線，幫我提行李，要麼就是幫我帶孩子玩，搞得我都不好意思了，真的很感謝這位小夥子提供了這麼優質的服務。希望有機會能再次來西安旅遊，很喜歡這座有温度的城市，和咱們的w酒店人。 設施：整體很現代感，細節中藏着中國風元素，確實讓人耳目一新。 衞生：每到之處都很乾凈整潔。 環境：享受極了，超五星。 服務：回到家裡的感覺，很親切。

總體來説還是可以的，帶孩子很方便，小童馬桶圈，用餐圍裙，餐具都具備酒店大廳很現代，晚上看很壯觀，房間夜景十分美麗，快過年了，躺床上還能看免費的煙花🎆。早餐我覺得可以更多西安當地特色美食，蔬菜類較少，可以增加些。

客觀的説，衞生沒毛病，夜景確實比較美。服務也很周到，有求必應。入住前台給辦了升級。 説説個人覺得有問題的：同期在西安入住了三家酒店，服務最為規範的是温德姆，當然有個人主觀的東西，温德姆是傳統制式的老五星，W的工服，尤其是門僮的工服不喜歡。 浴缸大且深，沒靠的地。 夜景的外牆燈好像得開到12點後才關，所以想之前睡覺的，衹能關窗簾。 早餐是三家酒店最好的。

國慶期間，因為疫情不讓出市，想要找到度假的感覺，所以帶着孩子，訂了一個套房，入住時，前台的小哥哥非常貼心的為我升級到了驚艷套房，而且延遲了退房時間，服務簡直不要太貼心呀👍👍，套房非常大，景色非常漂亮，有超大的陽台，簡直可以當做跑道了，唯一的遺憾是因為疫情泳池不讓開放，孩子沒有遊成泳，衹能在浴缸裏玩一玩了，晚上雨中南湖的夜景也很美，配合上酒店外牆魔幻的燈光很出片，酒店每一處都非常的漂亮，超大的套房，即使不出酒店的門，待着也非常的舒服，再次感謝酒店各個部門的員工，熱情周到的服務，以後還會再來的

W hotel in Xi'an, as the most popular hotel in Xi'an, felt its high-quality service from the moment of entering the door. The handsome man at the door helped to open the door and pick up the luggage. Kiki, a beautiful woman in the lobby, was very kind and dedicated. Felicia at the front desk was very serious and careful, and the hotel room service was also very good. Give a compliment to the excellent staff.

The hotel is located quite far from the city centre(City wall). I had to take a taxi for about 30 minutes. I stayed in the suite room with my children. Hotel room is clean. Swimming pool was nice. However, hotel reception staffs did not communicate well in English. There were mosquitoes in the room and I called the reception and asked for mosquito repellents. But the staff didn't understand and I got it only after explaining it in Chinese to the housekeeper who came to my room. And someone kept smoking in the hallway. It's the first time I've stayed at a hotel in such an unpleasant environment.

The hotel is amazing, the staff are polite and eager to help. The rooms are sophisticated and well designed. Breakfast is plentiful and extensive :) will definitely recommend and come back.

W front desk provided us with great service. We tried to bring our pet but forgot to bring the immunization papers. They called and provided us directions to a pet hotel and called a taxi for us. We requested some small stuff and they were always so helpful. Hotel gym and pool is always maintained clean and nice. Third floor Hotpot buffet was also delicious. Although there might have been an in-guest discount for the restaurant but we didn't know about it until we got back to our room. I would recommend the W and its always a very nice stay.