We booked 3 nights but we checked out 2 hours after arriving. We were traveling as a family with 2 young kids and there were several unacceptable conditions that made us leave immediately.
- room was not as in the pictures. It is much more basic and spartan-style
- floor was dirty and sandy
- windows super dirty
- windows were shaking, didn't look safe
- the elevator was loud as a jumbo jet, didn't look nice
- entire infrastructure around the hotel like the beach and pool is strange condition
- you need a ticket for everything, even to enter the pool
- no towels provided at the pool
We left to the crowne Plaza just a bit further in the center of the city. It was cheaper with a much,.much better room, better service and better mood.
The Resort has its own beach which is really good. The decoration at the beach is like from a disney movie, couples will love it! It is easy to go to the city by scooter which you can rent for less money.
Great location, friendly reception desk and the breakfast was good (but no fruit). The room was very big and clean. The bed was comfortable. However, the fridge and the bathtub didn’t work.
Loved this hotel. Perfect location on the beach. Easy to get into the town by using a car hailing app. Only cost about RMB7 each way. Nice and friendly staff. Lovely swimming pool on the roof. The room was HUGE too!
I enjoyed my stay here it was superb,the beach is so clean and clear.The staff is so nice and very helpful.They were always willing to assist.We mostly ate at the seafood restaurants around,the food was soo delicious and fresh.I also loved the view from the room
Noisy neighbors. the place to take action after several requests about issues.
Gym is maybe 4 cardio machines and only can used after 9am, same time as breakfast starts. Not very happy with the organization
翻訳
ホテルからの返信: Honored guests. Thank you for choosing to stay at our hotel. We are very sorry that you are not fully satisfied with your stay. We are sorry for the inconvenience caused to you by the room and service problems during your stay. We have already reported to the relevant departments for improvement. We will further train the service staff in skills and improve their service awareness, so that when you check in again to enjoy a more comfortable stay experience. We look forward to your coming again and we will be at your service.
Michael Joseph H
海の景色のゲストルーム(2ベッド)
宿泊: 2022年3月
一人旅
7件の口コミ
5.0/5
とても素晴らしい
投稿: 2022年3月7日
I had a great stay. The hotel is ideally situated and offers great vistas of the South China Sea. Furthermore, the hotel offers ample opportunity to enjoy the surrounding areas. The staff were helpful and polite. The room was spacious and clean. The breakfast was wholesome and offered a variety of food choices.
翻訳
ホテルからの返信: Dear guests, thank you very much for your full affirmation of the hotel's environment and service. Yangjiang Beiluo Secret Resort has a unique vacation concept, hoping to leave you with a different and comfortable experience on your trip to Hailing Island. Looking forward to your next visit, I wish you a happy life and all the best!