ノバスター モーテル オン ザ レイク(Novastar Motel on the Lake)

The staff was very friendly an the view of the lake was rite in front of the hotel very nice

Room was very musty from lack of climate control while vacant. Over-priced given the facility.

The WiFi was non existent in the morning and very weak when we checked in the afternoon.

The motel is dated (blue bathtub). No electrical plugin in the bathroom, only one on the night table in our room. The bed was clean and comfy. No air conditioning. Just a fan. The breakfast was a farce. The 1st morning there was bread for toast (nothing to put on the toast only a common paper cup with margerine) cereal but no bowls, no mik for cereral, I found a container that had expired two weeks earlier and still in the fridge, small stale muffins. No plates, cups from a punch bowl set, no mugs of any kind. There is an ice container, but they offer ice. The biggest problem was that they get staff to work there. There was only one lady who managed the desk, cleaned the rooms and done the breakfast. They should forget the breakfast, do some renos and charge a reasonable rate. Way to expensive for what you receive. We won't be returning.

When i arrived the tv wasnt working and no wifi. Office was closed at 430pm. I called about the tv and wifi, was told someonenwas in there way. No one mentioned they had to come from home. Zero communication and not an ounce of care in the world. After 15 mins i called back. She told me the on call personnwas on the way. After another 45 mins of waiting i called again, same lady but this time said she couldn't get a hold of the on call person that she would come, after 20 more mins of waiting she still hadnt shown. I called again and man answered, i told him my story and wanted my money back. And i did get my money bacl and stayed somewhere else. But they refunded only 133.87 of 163.40 i spend so i had to spend 1.5 on the phone to get my ither 29.00 bucks back. They asked me if inwanted a room at another hotel of theres. Why would i give money to people who left me.eaiting for 1.5 hours and lied to me. Never stay here

2nd time I've stayed here. A very convenient location, close to Yarmouth. Unfortunately we had no internet service. Others did but not us. Perhaps our carrier is at fault. Our room was clean and the bed was very comfortable. Staff was very friendly. It's too bad there isn't more lighting and outlets in room. That would be more convenient. Great coffee in morning.

They are renovating so the room was nice but a few things just not complete. I believe air conditioning will come but we didn’t need it anyway. Staff lovely and the room was very clean and comfortable.

This place was nice and clean, but there was no hot water for showering. I could understand if it just happened, but upon speaking with others staying there it had been all week. Of course it wasn't mentioned at check in.

This property was not terrible, but it was in poor state of repair and missing many amenities one would expect from a motel. It felt more like a neglected air BNB. There were some positives though. There was ample room and beds. The view of the lake was beautiful and the proximity to town was perfect.