イエローナイフ Pilot Monument周辺のおすすめホテル・宿

When I went to check in they informed me that they had over booked. They gave me a taxi voucher and sent me to the chateau nova. I think a much newer and nicer hotel. I had a nice room there - happy with the outcome

I’ve stayed at The Explorer many times (at least a dozen) in the last 3 years. When I first moved to the NWT, I actually stayed first at the newer Nova Hotel but found the room not very clean and the restaurant a waste of money for the quality of the food. After my subsequent visit to YK I stayed with The Explorer, and have kept coming back and requesting through my work as well as medical travel to always stay here. The updated rooms are great and Trapper’s Lounge has been consistently relaxing, with great staff & mostly good food. To preface, I’m not one to leave negative reviews, but after this stay I want to highlight a few of the unpleasant issues this stay has brought up as I’m very disappointed in a hotel a had previously thought very highly of. Firstly, I’d like to give hearty praise to Kate. She has been a consistent face working in the lounge and has given excellent customer service over the last several years. She has always been professional, friendly and lively even during very busy evenings when the lounge is packed. I can’t say enough positive things about her and she deserves recognition for being the kind of employee that keeps a customer coming back for the excellent experience she gives. William is a face I’ve not met before, but he gave myself and my partner also amazing customer service this past Thursday evening (April 27 2023). My partner wanted to clarify a few of the room charges and William found we had been charged incorrectly several times, as well as not provided our breakfast vouchers for our week long stay. Thanks to William, this situation was remedied and my partner was very impressed with the way William fixed the situation. However, that is where the positive feedback mostly ends for the hotel. Although the ladies working the front desk have always been mostly friendly and polite, the confusion and miscommunication around check-in, charges, and extending our stay did not sit well with us. What was already a very difficult medical trip was made even harder by not feeling confidence in the knowledge and professionalism of the front desk workers of the hotel that served as our home throughout recovering from an invasive and emotional procedure. We were over charged for incidentals twice, made late to one of our hospital appointments due to the front desk staff taking so long to answer a simple question, and overpaid for our meals when we should have been given vouchers. In addition, we left our card on the door to have our room refreshed and restocked at 9am one morning, only to return at 4:30pm to our room untouched. I called the front desk to let them know, and they said they’d “let housekeeping know, but they all go home soon”. We left for supper and returned a few hours later with our beds made, but zero fresh towels and no toilet paper- resulting in another trip downstairs to get these supplies after a long day of hospital appointments. The initial cleanliness of the room was also not at all acceptable

The apartment suites do NOT have AC and blinds were broken. Moved to a regular King room that had AC. Room was clean and comfortable. They need better black out blinds (this is the land of the midnight sun after all). Front desk staff were lovely and accommodating. Restaurant breakfast staff were seemingly confused and service was meh. Evening staff were nice and had it together.

Sadly not a good experience for us--room was far too warm and maintence unable to change this,heating system in entire hotel very noisy. Unclear if there was any housekeeping services available. Water leakage around bathtub. Breakfast included !!!--we quickly sought out sources of more edible food. Staff we did have contact with were courteous. The hotel is in a good location.

私はJハウスのすべてに満足しています。場所、おもてなし、ホットシャワー付きの広いバスルーム、キッチン設備。かなり気分。 . 私が欲しいのは、部屋の明かりが少し暗いことです。 この家をお勧めします。

很滿意，自助熱水和咖啡，房子很温馨衞生乾淨，房東是一對華人夫婦特別熱情～地點是市區中心很方便的，推薦推薦性價比非常高！

Always pleasant to stay in Super 8. Never ran into any problems with Super 8 before. Front desk worker is always helpful, and always easy to talk to. The only problem I had was wifi connectivity. I had to keep manually connect to the internet. Other than the internet very clean room. I recommend to stay at Super 8 also convenient to other stores close by.