i DONT recommend this hotel: ( Especially if you are a non smoker!) : try find another hotel in the similar price range if u can. heres my honest opinion having stayed here for 5 nights. i have stayed in a room 603, on the 6th floor. room is dated which is what you paid for so its not the big problem. 6F is a non smoking floor, when i have reported a strong cigarette smell coming from the room that connects to my room. the hotel manager not only didn't take this seriously, his tone was cold and unfriendly, long story short, they have suggested that i can move to another room at 10:30pm when i have showered n have everything layout in room. i ended up was guided to the the front desk to speak to that same manager Azat. his attitude was arrogant n not customer friendly, just like on the phone. i ended up getting so upset before he said he would do something, when he called back to report that the next door customer did admit that they have smoked in the room, that was no sorry, no nothing. and i was under the impression that it was me who were bothering their evening. so when stay in the non smoking floor smells the cigarette, thats your problem, dont bother me kind of attitude, n either u move to a lower floor with a smaller room, of what do u want me to do - that sort of attitude. very bad customer service from the manager n the male staff here, but to be fair , i have met two female staff members - one who checked me in n other one when i paid for the accommodation, both of the female staff members are very helpful n attentive. a bad shot out Azat. if he is really the manager, then please send him back to training. please consider n think from a customer pov, what would u do when u r showered n about to go to bed at 10:30pm n you smell strong cigarettes smell coming to your room in a non smoking floor n the hotel give you that “ i dont give a fxxk” sort of support?
素晴らしい
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