グリーン パレス ホテル(Green Palace Hotel)

It was a great hotel and sauna where we could spend a family holiday. I would like to stay longer. windows are a bit small but rooms are cozy and comfortable. The kids and I loved the pool so much we didn't want to go out, I can't wait to come back.

we had a great holiday. We had all our needs at the hotel. Rooms are cleaned every day. Spending time in the pool was very enjoyable. We will visit again in the future. I recommend it for short or long vacations.

Were looking for a hotel room with a pool and sauna, chose the "Superior suite". The pictures clearly showed both the pool and the sauna. As it turned out, there was none in the room for the same price, and the staff claimed the pool rooms were occupied. What else? Noisy at might, the curtains won't draw properly, so the light from the street comes right into the room. The staff also mentioned the outdoor pool, but we were unable to use it, since it was closed. If it is notavailabe, why mention it? All in all, the hotel should be more honest about its offering.

The hotel can't provide free cold bottled water to their guests . Not only that, i don't think they replenish the shampoo and shower gel daily. I can't believe I have to reason with the front desk staff for a cold bottled water. This hotel charges their guests for a cold water from the fridge. In a country with a temperature as high as 40C your comfort basically is to cool yourself with at least a cold bottled water inside the fridge (they considered a bar item). In the breakfast room the bottled water, of the same brand is given for free. They obviously do not want to replenish the contents of the so called bar items. So when I reasoned with the guest relation officer, he said that it was hotel policy that anything taken from the bar is chargeable including cold water. I do understand, but water is a necessity not something that you want. For a 4 star hotel in an area where there are other hotels who can provide a better service, I only felt so disappointed with this policy.

The hotel staff were very friendly and very helpful to us. They went out of their way to help us with a couple of things and their service was great. They made our stay in yerevan a great experience. Thank you to lucy our waitress and and the manager.