マルメゾン ヨーク(Malmaison York)

酒店位置就在市中心附近非常方便，出門就有很多餐廳供大家選擇。房間方面舒服，安靜，整潔。總的來説推薦大家來體驗！

房間對比約克大酒店就覺得好小，房間屬於比較現代的風格，但我也不是很喜歡，整體色調偏沉色，有點壓抑的感覺。酒店早餐也一般，很少選擇，香腸或其他肉類都很鹹，可能鹽不用錢🙃

很棒，房間很有設計感，住得很舒服

相當不錯的位置 性價比高 服務響應快

很不錯的酒店！

很好位置好

I arrived with my adult daughter one hour after check in started. We were celebrating her last night in York as a student, so I had booked Malmaison as a treat in a Club Room. The reception staff were very friendly. They apologised as our room was not ready. After checking with housekeeping, she discovered it would not be ready for some time. She said she would look to upgrade our room for free, which was such a lovely surprise for us. She checked this with the manager 'Fran'. Fran then proceeded to begin a detailed search on the computer system to find us a room which was alike our original booking, and clearly not the upgraded one - which had been mentioned. After a solemn 5 minutes frantically searching, she successfully found us the same room booked 2 floors higher, So no upgrade. An awkward start to our stay, which just seemed petty and deflating from the onset. We enjoyed cocktails later in Sora, which is a lovely. We then decided to treat ourselves to room service snacks as opposed to dining out. We rang to order from the advertised QR code menu in our room to be told this menu finishes in the evening to be replaced by a few selected dishes, which we didn't fancy. So I think the hotel should perhaps make this clear ideally. Very comfy beds and the addition of robes and a coffee machine are nice touches in the club room.

Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.

The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.