The location is good and a walking distance to key places of interest. The room were clean and services were good. However, there is need to improve where dinner is served as it is just like in the reception area with chairs and tables not meant for dinner. The first day looked like there was less preparation for guests as other guests together with us were frustrated after making orders only to wait too long to be told that the choice was not available. Otherwise the staff are sociable and ready to help and serve.
An adorable hotel in York, I booked another night because we loved it and wanted to relax.
It’s just a short walk away from the main old town Centre, wasn’t a problem even in the rain.
Very clean and quaint decorations, love the 4-poster bed and the towel warmer. Also provides bathrobes, slippers and even a complimentary snack room. We could go grab some chips in the middle of the night if we wanted to. We didn’t eat, but we had some cocktails at the bar downstairs and coffee in the morning. Service is great.
We had a comfortable stay with a spacious room and great amenities. However, there was a party in the lobby during our stay that made the area quite crowded and noisy. Despite that, we still had a good experience overall and would recommend it for families.
ゲゲストThe staff are nice and friendly.
There is car park at the back of the hotel. It was a nice and convenient location. We stay on the ground floor, only a few steps up, from the reception.
It was very great, we don’t need prepare the sofa bed, they had done before our arrival.
Only the cleanliness is a bit not up to standard. There is nail polish left on the desk and plastic clip on the floor.
It is nice to provide tooth brushes and razors. However, no slippers can be provided, which is the only thing we had forgotten.
The body and hand wash are locked, it was empty in the shower, we needed to call for refill. If we can move the one from the basin, then we don’t need to bother the staff.
The worst is no sound proof at all. You can hear someone outside in the corridor and even next door. We can hear next door’s conversation clearly.
ゲゲストIt was my second times staying at HIE in york, every thing was good as always, breakfast should have eggs though, as Not everyone can eat sausages and bacon.