旅先の様々な魅力を発見したいお客様に、Holiday Inn Express Yorkは最適です。Holiday Inn Express Yorkは、ビジネスでもレジャーでも、ヨークでの快適な滞在をご提供いたします。当施設はヨーク駅まで6kmと、移動に便利です。付近のエリアは、Cravens Motocycle MuseumやGloots Massage Therapy、York Caravan Park & Storageなど、観光名所が豊富なことで有名です。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ヨークの当施設には、駐車場が併設されており、非常に便利です。
First of all I need to say that me and my husband often stay in Novotel in different cities and countries and it always was a sinonym of quality for both of us, but in York something went wrong from the very beginning.
1. We have been rejected to add Accor membership account number to our booking once we arrived, even though we booked via Trip.com and it was nowhere to type it while booking
2. Receiptionist asked me about my nationality and when I said that I am Russian,changed her tone of voice and stated that I can speak Russian if I prefer, but she is not going to reply in Russian as it is a principal position, even though it was confirmed she understands it. That was extremely rude and I have never seen anything like that before. Moreover I did never ask this person if I can speak Russian, cause my English is apparently enough to check in to the hotel.
3. We were said we have to book a time slot to have breakfast, but the next day when we arrived to the breakfast room it was almost completely empty.
4. Dirty cups nearby coffee mashine area.
5. Sanitizers left around completely spoiling how breakfast area looks.
Overall the hotel looked quite weary.
Talking about what went well: charging points by the bed with the usb were handy.
The hotel is centrally located. Staff service is. But rude and can be trained better. Rooms are nice and cozy but small in size. Overall okay experience.
Awful stay, sleep deprived because we had a faulty fire alarm screaming alarms into our ears and the last night and following day were completely ruined for us negating the whole point of a short two day city break. Fire alarm was faulty and repeatedly went off during the night, screeching into your ears starting at 10 pm, if that doesn’t sound like fun to you, avoid, especially as the issue wasn’t fixed when we left. Alarm issues started on Sunday morning but didn't seem to be passed onto staff on Sunday evening and were not dealt with or forwarded. Fire alarm went off on Sunday night at 10pm which should have registered a major issue but rather than deal with it, roomzzz just left it. I rang the member of staff on duty and told him it needed silencing due to him saying it was a faulty sensor and i informed him it had gone off before that day of which he was not aware. He simply wasn't trained to do it or trained in escalation and simply left it, having already disturbed everyone at 10pm on a Sunday night which is ultimately managements fault for not making sure staff understood what to do in emergency situations. Faulty alarm then predictably woke everybody up at 2am which i told the member of staff the first time we didn’t want to be woken up again, then at half 2 and then it went off again a few times when the staff member finally decided to get the manager out of bed, which should have happened when the issue first appeared on Sunday morning or at the very least sorted at 10pm when it went off at 10pm Sunday evening. To top it off it went off again Monday morning at 11am. The Manager was nice but full of the usual excuses which i just were not buying, she said it could have been handled better but it was handled at all, it was amateur at roomzzz York. Its likely still faulty as i type this due to the alarm company clearly not being called out. She said there was not a lot that could be done because it’s the fire alarm which is just…a lie, the zone or faulty sensor should have been isolated on the system. Again lack of knowledge on what to do from management. To top it off we had someone hammering away on Monday morning at 11 am, clearly nobody communicates who is in what rooms. Other than that the stay was standard though not to the quality we had when we visited the Chester roomzzz aparthotel. TV was faulty when we booked in which was a minor inconvenience but nothing compared to having screeching faulty fire alarms shocking you out of bed. Awful experience and we rushed home due to been knackered because my partner couldn’t get back to sleep, rather than enjoying the day out in York.