バチレダホテルカスプロビー(Bachleda Hotel Kasprowy)

Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.

Best hotel in Zakopane we’ve been to. Very clean rooms, great breakfast and dinner buffet with variety of different dishes everyday. Spa was also nice and kids club with babysitters who took well care of our 4 year. Great location to commute by walk to Krupowki. We’ll be back for sure!

We like this hotel...this was our 3th visit here.this hotel is very good,good possition - near ski area,perfect food/restaurant and great wellness. But during our last stay we were quite dissapointed - 1.cleaning services wasnt good (we had to ask them if they can put our trash away from our room after 2 days) and 2 issue we had with kids club - opening hours till 7:00 pm - I think it can be longer, They were finish with kids attraction 2 hours earlier than are closing time, and plugs in kids club are not safe - its quite danger. I hope they will change these things in the future because this place deserve it - because its beautiful place for winter holiday.😉

This hotel /rooms needs maintenance improvements ASAP. In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell. Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too. Workers were very nice.

Tętniący życiem hotel oferuje swoim klientom miłą i gościnną atmosferę. Na zewnątrz widoki zapierają dech w piersiach, wnętrza urządzone w przytulnym goralskim stylu. Na wyróżnienie zasługuje Pan Konrad z recepcji, który w profesjonalny sposób przedstawił ofertę hotelu z jego wszelkimi udogodnieniami. Dziękujemy również Panu Arkadiuszowi za oprowadzenie nas po hotelu. Podczas naszej krótkiej wizyty mielismy możliwość zjeść lunch w restauracji Grand Kasprowy. Dania smaczne i obfite z profesjonalna obsługą kelnerską w postaci Pana Tomasza. Panowie na Lobby Barze wyjątkowo uprzejmi i weseli. Po raz kolejny sprawdza się zasada ze miejsce tworzą ludzie i tak też jest w przypadku tego hotelu. Do zobaczenia wkrótce.

Standing water in bathtub, AC not working properly, the only positive is the breakfast staff!! We reported the issues to the front desk staff and their response was “we can change your room but for an extra fee!!” Wow talk about “Customer Service” issues or maybe lack of training!!

Recently, the name of the hotel has been changed to Bachleda Hotel Kasprowy, but nobody felt the need to inform about this. Apparently the aim is to become a 5* hotel, but there’s still a long way to go. At the moment it barely classifies as 3*. Breakfast was disappointing, and comparably to the breakfast of a mid class all-in resort in Greece or Turkey. Room cleaning was terrible. We stayed in a suite and couldn’t even get the room cleaned once in 4 nights. The staff was just bunkering in the hallways. Shampoo, douche gel and bath salts didn’t get refilled after asking at the reception four times!!!! All in all i’m very disappointed with our stay at this hotel, it has a lot of potential and a very long way to reach it. Finally, there was a very annoying ticking sounds in the heating pipes that would come around every fifteen minutes or so. A real killer for a good nights rest.

Good location, nice views Additional charges for many facilities. Over priced hotel

The hotel is located next to a nice slope to Zakopane. Very convenient if your main purpose is skiing or snowboarding. However, there is not much around and you definitely would need a car to enjoy Zakopane. The property has nice amenities, but it is an old building (renovated) and it needs some maintenance (elevators are old and get stuck). Also, I feel that it’s totally overpriced. The radisson is a nicer property and cheaper. This hotel also charges from 70-100 zl per night per parking. So be ready to pay an extra 100 bucks just for parking if you are staying over 5 nights. This is ridiculous. The food is good in the hotel. Service is ok, nothing special.