It is the worst stay in our Europe trip. We reserved 2 rooms for 3 adults and 3 kids (7, 7 & 9 years old) from 18th to 20th Dec 2022 and the room rate was more than CHF1.5k for 2 nights. I stored the IPAD Gen9 into the room safe box once we checked in because I wanted to reduce my burden of my backpack since we are not going to use it. The purpose of the iPad is for my son to watch YouTube or play some games during the interstate train transfer. We happily went out for attractions until we wanted to pack our luggage for next day's check out. We noticed our room safe was opened and the IPAD was gone. My wife quickly went down to the front desk and reported this incident. The staff went to our room and check, and we unpacked all our luggage at night time just to confirm that we didn't misplace it. I asked them to check CCTV but hotel said there is NO CCTV outside our room but they were able to check who went into the room before. The replied was the staff that went into our room has been working there for more than many years and they doubt it. It is totally unacceptable for this incident happen in 4 star hotel in Switzerland. I told them we would like to lodge a police report in that case and the staff reminded us for few times that "Please check properly in your room, if police come and they find out the IPAD is in your room, you will be CHARGED”. We insisted to report because I'm very sure the IPAD was in the safe and it has gone missing and the feedback from Hotel was they believed their staff won’t do such thing, (and it has given me a feeling that ME (ASIAN) will do such unprofessional claim). The IPAD was on at all time in room safe and we found out in apple cloud ‘FIND MY DEVICE’ - it was showed that already offline and we couldn't trace anything. Night time around 9pm++, police came and we gave all the information and they took pictures in our room while I was trying my best to put my son to bed as we got a train to catch up the next morning to Milan. My son was frighten and he was scared and even had nightmare in the midnight. Next morning, we had to leave Zermatt at 10.37am in order to catch the train from VISP to Milan at 12pm. I had to wake up early to police station again to lodge another official report for the loss of IPAD Gen9 128G (approx. CHF560 to CHF570 according to police report). The police station supposed to open at 10am but thanks god they allowed me to go in for lodging the report before we left for Milan. Thank you to Zermatt Police officer to come at night time and helping us to lodge the report. We really appreciate that and at least something good from Zermatt. My wife was upset and told hotel staff that sorry, she will put this incident and reviews in tripadvisor. (Hotel replied in her TripAdvisor saying my wife THREATENED them, what an unprofessional way of replied). The staff said nothing they can do. Before we left, the MANAGER asked us to provide them my apple ID and IPAD serial number because they got a ve
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