セルボ マウンテン リゾート(Cervo Mountain Resort)

We had a lovely stay in Zermatt at the Cervo. The Cervo team were super friendly with us and helpful. The food at the Bazaar was great and it's nice to experience flavor from the middle East!! The only negative point that we will give concern people respect from other guest. We spent a few hours at the spa and a group of people travelling together were always speaking out loud in the different room they come. They keep coming in and out opening doors so that disturb the area and they were nearly screaming in there. A real miss respecting way for other guest. People running the spa should keep an eye on this type of groups and remind them of the rules and respect. Otherwise everything was great!! We will be back one day!!

Amazing, amazing, amazing! This hotel is 100% on my list to come back to for so many reasons!! Firstly, the moment I walked in I was welcomed and offered a seat in a sitting area to do the check in and a prosecco, what service!! When I got to the room, wow!! Super luxury mountain lodge feel, it's technically ski in and ski out as the tunnel to the chair lift is connected to the hotel and one of the runs ends at the reception of the hotel, it wasn't open yet when I visited but it did have snow and soon to be ready for ski in and ski out. But back to the room, it had a full bathroom with a bathtub and a separate shower and a huge basin area for getting ready, girls if you know you know! The view from my room was stunning! It looked out to the snow and some of the trees and did I say snow?? It was magical!! They also had a lot of wellness options at the hotel such as day spa, sauna, steamboats and my favourite was the outside onsen (jacuzzi) that looked out to... you guessed it... the snow covered mountain, it was honestly incredible - freezing when you got out, but a hot shower fixed that up!! The restaurants and bars were great. The first night I dined at the restaurant upstairs (unsure of the name, but even though I was a solo traveller, we were travelling as a group but stayed in solo rooms) and dined in the private dining room, the food here was exceptional and the wines to match the meal were great. The restaurant downstairs where you have breakfast of a morning, turns into a dinner venue of an evening and is very Moroccan inspired food. The flavours were incredible and the chefs did a great job. There was a little issue with a prosecco not being brought out 2 times to our group once they'd been ordered, but the staff resolved it and it didn't affect the stay or experience at all. The only thing here was the usual European adapters didn't work in the room, but the lovely staff in reception loaned me a Swiss plug/adapater that I could use. The most amazing thing about the hotel is the staff. I accidentally left my bag at another venue and was so worried as it had my phone and my wallet inside, and the staff did everything, they paid for my taxi fare (put it on my room charge to settle the next day/check out) and they investigated all of the venues in the area and called them to retrieve my bag and my phone. Nothing was taken from it and I was and still am so so grateful! The general manager even came to say hello at dinner and bidded us a good farewell on our last night (this was before the bag incident). I've also received a follow up email from the hotel post stay to check in and see that everything was okay. In all honesty, I don't think I've had such a personalised experience at a luxury hotel of this size before, it felt like a small boutique hotel, but from the looks of it, they had quite a few rooms and customers coming and going for food and drinks. Cannot recommend enough, and cannot wait to return again someday!!

Das beste Hotel in Zermatt!!! Wir waren zu Gast im Cervo und durften dort Anfang Dezember unseren Jahrestag feiern. Mit einer handgeschriebenen Karte und einem kleinen Kuchen wurden wir anlässlich unseres Jahrestages am Zimmer willkommen geheissen. Sogar beim Frühstück im Bazaar und beim Dinner im Madre Nostra wurde daran gedacht und mit kleinen Aufmerksamkeiten gratuliert. Wir haben unseren Jahrestag kurz beim Check in erwähnt und als wir wenige Minuten danach im Zimmer ankamen fanden wir die handgeschriebene Karte und den Kuchen vor. Nach wie vor unverständlich für mich wie man so schnell reagieren kann Herzlichen Dank an das gesamte Team und bis bald!

Amazing team! Wonderful location! And a great service…

Best staff, culture and friendliness. Food was so good, no matter which restaurant. We will be coming back!!!

The property Is beautiful and very pleasant to stay at, however they may be short staffed or overworked, as the service was not up to the standard of the room rate. Our food was late, sometimes cold.

We recently visited as a couple and really enjoyed our stay! Everything was so well taken care for and the staff was exceptionally kind. You really feel welcome, no matter where you meet someone and at what time of the day. The location is 5/5 - couldn’t be better!

We had a great time at Nomad. The staff was super welcoming and helped with all of our wishes. Make sure to try their ice tea upon arrival! Zermatt in general was beautiful we def coming back for some skiing!

Great hotel experience, service and a very modern hotel. The staff was very polite and always readily avaliable. My family and I stayed here for two nights and we enjoyed the mountain view and everything else. Would recommend to anyone and definitely come again.