We have just returned to the UK from Zermatt and the experience of the town and the hotel was absolutely outstanding. We found Swiss people incredibly friendly, and of course the mountain scenery is out of this world. All team at the hotel, and Chris in particular, took excellent care of us throughout our stay. They were all super helpful attending to all of our needs. We booked a room with Matterhorn view which was spectacular! Although breakfast was excellent, I would pack some coffee if you are a coffee drinker. Rooms have a kettle, but sadly no tea or coffee is provided. There is a tea station few floors down which we found quite inconvenient, having had to walk few floors down just to make some tea, and then carry it back few floors up. The tea station has no coffee, how strange! Also, the TVs are quite oldschool with no way to link your Netflix account. The live TV signal kept hanging every couple of minutes which we found quite frustrating. Nevertheless it was a great experience and we would deffinitely return to Europe hotel. Although this time we would pack a laptop and some coffee :)
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