Over the past three years, I have been a guest at the hotel, and unfortunately, the overall experience got worse and worse, especially the past year. I spent 3 nights during Christmas 2022 with my family, and had some serious issues regarding cleanliness and guest safety. Room dirty, one daily cleaning skipped, housekeeping barging into the room without the obligatory 3 timers knocking on the door – that´s hotel standard everywhere you go, and in all hotels I worked in over the past 30 years. Room doors that not automatically close when entering or leaving the room. That might enable un unwanted individual enter you room. The lack of hotel staff genuinely greeting the hotel guests in the corridors or reception is another thing that lacks at Avegoor. Slow service at the bar, whilst the GM is sipping a wine in the corner is another no-go for me. These issues have been addressed, Fletcher said in an email, and they guaranteed me an “upgrade and welcome drink” for my next stay. So I did it again; another reservation at Avegoor. I assume that in this case, Housekeeping or the GM inpects the room before the guest checks in, right? A guest that complained, and decides to come back is a ”golden opportunity” for any buisness. Checked in, dead tired from my flight, and went to bed. Next morning, walking around the room I discovered an incredibly dirty room with a chronic lack of maintenance. Ripped curtains, corroded hot water pipes, coffee stains next to the coffee machine, dust everywhere; a lost screw in the wall, cobwebs on furniture, the list goes on. On my three days stay, I have seen literally only twice a manager of some kind, walking from the breakfast room with 4 cups of tea in his hand (why using a tray, right?), whistling happy, oblivious of all the issues the hotel has. When checking out, never ever my name was used (hotel standard since the 80´s). “Let me see” said the receptionist, “if you still have to pay something”. Well, If I am registered as a “no post”, obviously there is “nothing to pay”. (The night auditor/manager should check that, by the way). And the right phrasing would be “if I had any open balance”. Left the hotel for the airport. The following day I kindly sent an email to guest services, explaining my second bad experience in Avegoor, requesting a refund. The reply was that next time ”I better find another hotel”. It is frustrating, especially that the CEO was cc-ed in the email, and that I had no reply whatsoever from ASvegoor, the GM or CEO until this moment. So yes, the only good thing that came from this is that I will look for another hotel next time. But loosing a client is a very, very serious thing for any buisness, in my humble opinion.
旅先の様々な魅力を発見したいお客様に、ホテル レストラン ルイムツィヒトは最適です。ホテル レストラン ルイムツィヒトは、ビジネスでもレジャーでも、ゼダムでの快適な滞在をご提供いたします。当施設はWehlから7km、ヴェーツェ空港から48kmと、立地に優れています。付近のエリアには、Landal Stroombroekやカスティール ハウス ベルフ、Het Land van Jan Klaassenなどの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、ゼダムの当施設提供の駐車場をご利用いただけます。
Olburgen 30 km from Arnhem: Child friendly holiday development "EuroParcs Marina Strandbad". Outside the resort, 1.7 km from the centre of Olburgen, on the lake, directly by the river, in the countryside. For shared use: lawn for sunbathing, swimming pool heated (seasonal availability: 01.Apr. - 01.Oct.). Unconventional pool shape. Private beach, nat. Swimm. Pond, children's playground, bathing place. In the complex: reception, restaurant, WiFi, sauna, fitness room, solarium, infrared sauna, trampoline, shopping facilities, laundry, bicycle rental. Available: canoe, boat (extra). Central parking spaces. Supermarket 10 km, bakery 10 km, café 3 km, sandy beach 500 m, park "Nationaal Park Veluwezoom" 33 km, bathing lake 500 m. Marina 500 m. Nearby attractions: Bronkhorster Bierbrouwerij 3 km, Burger's Zoo 32 km, Openlucht Museum 32 km, Paleis 't Loo 47 km, Kroller-Muller Museum 54 km. Hiking paths: Nationalpark De Veluwezoom, Nationalpark De Hoge Veluwe. Please note: car recommended. Entertainment in the season. Suitable for families. The owner does not accept any youth groups. Fishing [permit required], private mooring. The photograph shows a typical example. Additional accommodations can be booked. The holiday properties may differ in living space, floorplan, equipment and furnishing. "Tiny House 4", 1-room house on 2 levels. Bright, practical and wooden furniture furnishings: living/sleeping room with dining table and TV. Exit to the terrace. Open alcove with 1 x 2 bunk beds. Kitchenette (1 hot plate, kettle, electric coffee machine, combination microwave). Shower/WC. Heating. Upper floor: (ladder) open gallery with 2 sleeping facilities. Terrace. Terrace furniture. Facilities: Internet (WiFi, free). Reserved parking at the house. Please note: non-smokers only. Bookings accepted for holiday purposes only. A deposit of 100 EUR per person can be charged on site. Instead of an enclosed bedroom, some sleeping areas are located in an open-plan area (gallery, alcove, etc.).
Olburgen 30 km from Arnhem: Child friendly holiday development "EuroParcs Marina Strandbad". Outside the resort, 1.7 km from the centre of Olburgen, on the lake, directly by the river, in the countryside. For shared use: lawn for sunbathing, swimming pool heated (seasonal availability: 01.Apr. - 01.Oct.). Unconventional pool shape. Private beach, nat. Swimm. Pond, children's playground, bathing place. In the complex: reception, restaurant, WiFi, sauna, fitness room, solarium, infrared sauna, trampoline, shopping facilities, laundry, bicycle rental. Available: canoe, boat (extra). Central parking spaces. Supermarket 10 km, bakery 10 km, café 3 km, sandy beach 500 m, park "Nationaal Park Veluwezoom" 33 km, bathing lake 500 m. Marina 500 m. Nearby attractions: Bronkhorster Bierbrouwerij 3 km, Burger's Zoo 32 km, Openlucht Museum 32 km, Paleis 't Loo 47 km, Kroller-Muller Museum 54 km. Hiking paths: Nationalpark De Veluwezoom, Nationalpark De Hoge Veluwe. Please note: car recommended. Entertainment in the season. Suitable for families. The owner does not accept any youth groups. Fishing [permit required], private mooring. The photograph shows a typical example. Additional accommodations can be booked. The holiday properties may differ in living space, floorplan, equipment and furnishing. "Tiny House 2", 1-room house on 2 levels. Stylish and wooden furniture furnishings: living/sleeping room with dining table, TV and heating stove. Exit to the terrace. Kitchenette (1 hot plate, kettle, electric coffee machine, combination microwave). Shower/WC. Heating. Upper floor: (ladder) open gallery with 1 double bed. Terrace, small garden. Terrace furniture. Facilities: Internet (WiFi, free). Reserved parking. Please note: non-smokers only. Bookings accepted for holiday purposes only. A deposit of 100 EUR per person can be charged on site. Instead of an enclosed bedroom, some sleeping areas are located in an open-plan area (gallery, alcove, etc.).