HHaipengIn general everything is good. The mini bar is free which is great.
However I was unhappy when I arrived at the hotel but nobody at reception and no one answered call.
We spent minutes walking around the hotel trying to find some staff to help us. Finally the reception guy showed up, he was just watching the view outside the door without uniform and didn't notice us. (we thought he was visitor like us)
WWilson SamWe had a terrible experience on the second night of the stay:
We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room.
so here are the question:
1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene!
2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest?
3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured!
4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done
In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.
AAngelinchinaThis hostel is clean and conveniently located, close to the main touristic attractions and the main train station. Shared bathrooms are clean and well maintained. The room is comfortable.
However - the hostel is just next door to a bar, so it’s very noisy until the bar closes (on a Friday night is 2AM). checkout time is at 10AM, which is not only unusual but very inconvenient.
I won’t be staying in this hotel when I return to Zurich