Very nicely maintained hotel in a central location in Thun. Recently stayed a couple of nights in this location and found the hotel to be very well maintained, rooms were clean and less than ten minutes walk to the train station. Location made it quick to walk to train/ferry station to take a very enjoyable ferry ride ride on Lake Thun to then enjoy a day in Interlaken and then the train ride back. Staff that we encountered were great and very helpful answering questions. Highly recommend!
親愛なるEMA House Team (1 Nordstrasse Zurich) 2023年5月からあなたと一緒に行き来しています。私はあなたを十分に高く評価することはできません。5つ星は正義を果たさない。フライトのキャンセルなどにより、短い通知であっても、私の計画の変更をすべて収容した素晴らしいチームです。場所はきれいで、チューリッヒ中心部のどのホテルよりもはるかに優れています。街で他の場所を探すことさえ考えていません。夜遅くまで到着しても、いつもとても歓迎しています。スイートはモダンで清潔で、広としていてとても快適です。もう一度ありがとう、次の訪問を楽しみにしています。ノアマンハサン
We stayed in both the main hotel and in the guesthouse across the alley and were quite satisfied if both facilities knowing they been renovated within the last year. The main hotel is right around the corner from Zürich HB the rooms feature a nice private bath (new, big & clean) and nice modern styling. The guesthouse as new and stylish as hotels go, but the modular bath/shower unit with its semi-transparent blue glass leaves a lot to be desired when everyone in the room knows what your doing on toilet (very little privacy). We luckily are prepared and carry large binder clips and clipped a bath towel across the glass during our stay. The staff are amazing and extremely cordial. Free coffee/tea is offered 24/7 in the main hotel and on each floor. Guest house residents must go back across the alley to the main lobby. Day tour buses are right across the street for easy access. We would stay again definitely.
AAndrew FComfortable hotel with nice rooms. Small balcony looking out on to a small square is a real highlight. Two bathrooms on each floor, which were modern and clean. Breakfast is morning was simple but enjoyable. Deducted a mark as beds were very firm and not very comfortable, but fine for one or two nights.
WWilson SamWe had a terrible experience on the second night of the stay:
We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room.
so here are the question:
1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene!
2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest?
3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured!
4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done
In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.
ゲゲストI had to book Hotel Krone last minute due to a friend whom I was visiting contracting covid. The booking process, communication and collection of key was seamless. I can't thank Karin enough, she answered all my questions and also helped organise late checkout so I could have a work meeting in the morning. The hotel has a hotel/hostel vibe the benefits of a hostel in that it has communal areas if you want them, cheap rates and is in the heart of town, but with a hotel finish with modern rooms, Soeder soap and shampoo and ultra comfy beds. The shared bathroom situation wasn't and issue for me at all and I felt very safe in the property.