Lovely hotel, what really makes it is the staff.
Comfort of Sleep: Good, soft, nice pillows and heavy duvet.
Temperature: It is hard to make the room cool without keeping the door open.
Breakfast: Quite a limited selection compared to other hotels. If breakfast is not included, I would not pay for it and go to Starbucks or CO-OP within 1 minutes walk.
The staff are really the thing that makes it though, we even were given chocolate on arrival and a small bottle of Prosecco for New Year's Eve with a handwritten card to welcome us and help us plan our NYE.
YYee11Hotel Glockenhof Zurich offers Switzerland charm and modern comfort, making it one of the top choice for leisure and business trip on visiting Zurich. Situated in the heart of the Zurich city, it provides good access to Zurich's main attractions, shopping areas, and near to the Zurich Main Station transportation.
The attentive staffs greeted with warm hospitality, and are always willing to assist with any requests.
The hotel's elegant decorated rooms provide a peaceful retreat after a day of exploring the city.
This hotel places emphasis on healthy sleep, hence they have worked with a Swiss family company, Roviva for the bedding (there’s a small card information on the benefits of roviva bed provided). The room also comes with a pair of arm chairs and coffee table and amenities, including free Wi-Fi, Nespresso machine and movable flat screen TV. Lastly they have also provided an umbrella and grocery tote bag in case you need it which was very thoughtful on guests needs.
The breakfast buffet comes after booking the room (optional), offering a wide selection of fresh fruits and delicious hams, bread and yogurt options to start the day.
All in all, my family and I had an enjoyable stay at this hotel.
WWilson SamWe had a terrible experience on the second night of the stay:
We went out for city tour in the morning and when we come back to the room in the afternoon, our room is like being robbed, 3 out of 4 suitcases are missing, the bathroom is only half way clean, balcony door left open, most clothes hanging in the wardrobe are missing. I called front office immediately and i have been told that housekeeping had found the door of wardrobe is broken and has a risk of falling, so for safety reason, therefore, they have transferred our suitcases to the new room.
so here are the question:
1. Why there are only half of my belongings are being transferred to the new room? You either transferred all my belongings to the new room, but not just half of it, it is so scary when you back to your room which it is like a crime scene!
2. Is it normal for a luxury hotel to touch guest's personal belonging without permission of the guest?
3. If the hotel find it a safety issue inside the room, why do they still let the guest go into the room? That kind of put the guest in a dangerous environment that may get injured!
4. Have the hotel ever tried to contact the guest, by phone/email of such incident had happened in the room? or worst case, to stop me to get in to the room, when i passed by front desk before get back to the room? none of it had been done
In short, this is not acceptable for any hotel, not talking about Ameron is a luxury brand, the hotel has poor risk management, this is my first time using this brand and I don't think there will be a second chance, terrible experience and even on the checked out date, no one care to ask how was my stay.
AAngelinchinaThis hostel is clean and conveniently located, close to the main touristic attractions and the main train station. Shared bathrooms are clean and well maintained. The room is comfortable.
However - the hostel is just next door to a bar, so it’s very noisy until the bar closes (on a Friday night is 2AM). checkout time is at 10AM, which is not only unusual but very inconvenient.
I won’t be staying in this hotel when I return to Zurich