「Service war so gut wie nicht vorhanden und das parken mit dem Auto ist eine Qual. Das Parkhaus wird teilweise gebaut und die Bezahlung funktioniert nur über einen QR-Code, leider gibt es keinen Internetempfang in der Garage. Die Kosten für eine Übernachtung waren 43 Euro zusätzlich für das Parken.」
「Alles sehr alt, Teppich hat schon größere Flecken, die man nicht mehr wegbekommt.
Die Tücher riechen sehr komisch.
Buffet sehr klein.
Service beim Buffet war super nett.」
「Our stay at the Mercure Hotel exceeded all our expectations. Really good location, close to many amenities. The room was very clean and the bed was super comfortable. Very friendly staff and a great choice of breakfast options. Would definitely visit again and recommend this hotel to anyone 🙂💫」
Very nice stylish modern 4 star hotel. The staff was very friendly. The room was perfect and 100% matching to the online featured fotos. Very convenient to use the underground garage at the Mediapark. Nice view from the room to Cologne city! 👍👍
Mercure Duisburg is quite a good hotel. Especially for the price we paid for 4 people. The sleeper couch was comfortable for the kids and the bed for us was nice. We also really enjoyed the breakfast (although we missed the bacon…). The swimming pool was actually nice. The kids enjoyed it a lot. The location is absolutely perfect. The main shopping street is behind the hotel on a couple of minutes walking distance. We enjoyed the Christmas market and the kids had KFC. There are nice shops as well. Parking was very reasonable. 12 euros for 24 hours.
Some constructive feedback:
- the pillows are surprisingly flat. They didn’t have extra pillows left, other guests also asked for them. Might be good to change the pillows. Pillows are not that expensive nowadays, so Accor, please upgrade there.
- there is only 1 lift. That was quite uncomfortable because the staff also uses the lift, especially also housekeeping with the carts. So sometimes it’s either you wait or you take the stairs.
- the carpet could be changed. It’s clean, but looks old and worn out. They put up a funny poster, so that makes it a little better. But still, hopefully for the next renovation, please take that up as well.
- the TV mainly had German channels. The news channels were also in English. The smart tv’s unfortunately didn’t have apps on like Netflix or Prime, etc. so I could log in with my own account. Neither was there a way to screen mirror my phone. So when the kids were sleeping I ended up watching a movie on my phone…
Some minor things, but we do recommend the hotel. If you have a bigger budget, you can find a more luxurious hotel I’m sure. We would come back again.