「Had a pleasant family stay at DoubleTree by Hilton Nathia Gali. The property is beautiful, with excellent facilities and spacious, comfortable rooms. However, Shagun Restaurant was below expectations in food. We also found the hotel’s policy quite rigid, as there were additional charges for almost everything with little flexibility or guest accommodation. With a more guest-friendly approach, the overall experience would be much better.」
「Generally, it was a decent hotel compared to other available hotels near Swat. Location was good too. However, given the price that we paid, we dont think it was a 4-star hotel. At best, it should be rated between mid tier to upper tier 3-star hotel. While the rooms were clean, it took some time for hot water to be available. Basic amenities were not available in the room and had to be requested, though the staffs were friendly and helpful.」
The room was fine and the food was average. What disappointed us was how the hotel handled our early departure. We had to cut our stay short because the road between Peshawar and Islamabad was going to close—and it did—so we couldn’t stay for the second night. We requested a refund for the unused night, explaining that these circumstances were beyond our control, but their response was unsatisfactory. We would have appreciated more understanding and flexibility.
Generally, it was a decent hotel compared to other available hotels near Swat. Location was good too. However, given the price that we paid, we dont think it was a 4-star hotel. At best, it should be rated between mid tier to upper tier 3-star hotel. While the rooms were clean, it took some time for hot water to be available. Basic amenities were not available in the room and had to be requested, though the staffs were friendly and helpful.
Had a pleasant family stay at DoubleTree by Hilton Nathia Gali. The property is beautiful, with excellent facilities and spacious, comfortable rooms. However, Shagun Restaurant was below expectations in food. We also found the hotel’s policy quite rigid, as there were additional charges for almost everything with little flexibility or guest accommodation. With a more guest-friendly approach, the overall experience would be much better.