Check in was meant to be at 3pm. Arrived at 3.20 and the room wasn't done yet which was no trouble to us to wait around. The hotel offered us free drinks which was kind of them.
The bed was super comfortable and had a lovely night sleep. The bath panel was cracked and honestly looked quite outdated.
The hotel itself is located directly outside the train station which was perfect for my first time going to Carlisle. And right next door to a Costa.
I'd definitely be back just for a sleep in the comfortable bed again
We absolutely loved our stay, our room was immaculate, cosy and with the added bonus of having a door opening up onto the beautiful manicured gardens. Nothing to complain about, looking forward to staying again
We stayed in Carlisle for a couple of nights. The hotel was a 5 minute walk from the station and close to the city centre. There were a lot of pubs and restaurants close by which was convenient. The hotel was clean and comfortable.
The property and the ambience is lovely. The view from the restaurant garden is very pleasant and beautiful. The room size, bathroom size and amenities were good. We faced 1 major problem to be precise which made us a bit sore.
Cleanliness - the room was clean except for the carpet. It didn’t feel like it was vacuumed. There was probably a pet staying in that room before us and there was a lot of hair on the carpet. I understand it is a pet friendly property and I have absolutely no problem with that. But cleaning the room properly before the next checkin is a basic expectation. We couldn’t step on the floor without our feet being covered with hair.
Apart from that, everything else was very good. Breakfast was also good and the customer service was very polite and hospitable as well.
DDarryl JonNice and peaceful stay at the hotel. The facilities were clean and the bed was very comfy
The only downside was the cleaner tried to enter my room in the morning without knocking