コスタリカアラフエラ州の温泉ホテル

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

Amazing Stay with Fantastic Hot Springs and Waterslides! We had an incredible time at this beautiful hotel! The hot springs were a true highlight—relaxing and rejuvenating, with breathtaking views. The waterslides added a fun and adventurous twist to our stay. The property itself is stunning and well-maintained, with a serene and inviting atmosphere. The only downside was the lack of dryers anywhere on the property, which meant we had to take some damp clothes with us on the plane. However, this was a minor inconvenience compared to the overall experience. We would absolutely stay here again and highly recommend it to our friends. If you’re looking for a relaxing getaway with unique amenities, this place is a fantastic choice!

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

The staff was exceptional.The staff went above and beyond. They gave us a complimentary dinner.

Домик в джунглях был великолепен, огромные окна позволяли наблюдать за природой и животными. Ночью тропический дождь создавал уют, в кухне есть все необходимое! К сожалению на территории гостиницы был ремонт, оценить и воспользоваться не смогли, но за это отель подарил нам экскурсию по подвесным мостам, чему мы были очень рады.

Todo el personal fue muy amable, desde la llegada estuvieron dispuestos a ayudar y hacer de nuestra estadia la mejor. El desyuno muy delicioso y las piscina expectaculares. Queriamos ir a relajarnos y lo logramos.

部屋は大丈夫でしたが、特別なことは何もなく、防音はあまり良くありませんでした 喫煙エリアはホテルの外にあるので、たくさん歩く必要があります プールは素晴らしいですが、たくさんの子供たち サービスは大幅に改善できます(多くの間違い) 朝食ビュッフェは素晴らしく、非常に多様です

観光スポットは信じられないほど、素晴らしいです! ! !ジョン·ジョセフと彼のチームは素晴らしいです:心。料理は美しく、多様で、部屋はとても設備が整っています。すぐに戻ってくることは間違いありません

Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.