コスタリカアラフエラ州の温泉ホテル

Very nice and beautiful hotel, built with high-quality materials and a great design. However, my biggest disappointment was that a 5-star hotel did not provide complimentary water in the room, instead selling it for $4.50 per bottle. This is especially surprising in Costa Rica, considering that the room costs over $1000 per night. It feels quite disappointing and even greedy that they are unwilling to meet basic international standards of service. In my opinion, the management should take inspiration from hotels in Asia and the Middle East, where guest service is often much more thoughtful and complete. I felt that instead of providing small essentials as part of the service, they were trying to charge extra for everything, which negatively affected the overall experience.

Excellent pools, clean, good food, good view of volcano. Breakfast could be a bit more varied and fresher

We had a wonderful experience with Casa Luna! The hotel property is beautiful with an amazing garden. Room was clean and well maintained. Breakfast was delicious! The hotel staff are very nice and ready to help. One night we were walking in the garden, we ran into a hotel security, Dimas (hope I got the name right). We asked about animals. Dimas right away gave us a tour and showed us so many animals! We saw sloth, snake, frogs (including the green one), alligator, fresh water crab...all in the hotel garden!!! The garden is a paradise. Inside the hotel property, all we could hear was the sounds of insects, frogs, birds... We are so happy that we stayed at Casa Luna!

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

The staff was exceptional.The staff went above and beyond. They gave us a complimentary dinner.

Room was fine but nothing special and not very well sound proof Smoking zone is outside the hotel so you have to walk a lot Pools are great but lots of kids Service can be improved a lot (lots of mistakes) Breakfast buffet is awesome and very various

観光スポットは信じられないほど、素晴らしいです! ! !ジョン·ジョセフと彼のチームは素晴らしいです:心。料理は美しく、多様で、部屋はとても設備が整っています。すぐに戻ってくることは間違いありません

Superb resort. Customer service exceptional across all departments. Personalised and friendly service. Restaurant choice outstanding. Rooms and facilities excellent. Faultless on every level.

The Lodge was so amazing and the staff was so friendly. Includes a free breakfast that is fantastic, a clean room, and is located right in La Fortuna but away from the most touristy areas.

Домик в джунглях был великолепен, огромные окна позволяли наблюдать за природой и животными. Ночью тропический дождь создавал уют, в кухне есть все необходимое! К сожалению на территории гостиницы был ремонт, оценить и воспользоваться не смогли, но за это отель подарил нам экскурсию по подвесным мостам, чему мы были очень рады.