モロッコマラケシュ＝タンシフト＝アルハウズ地方のペット同伴可ホテル

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

清潔度 2つの毛布がベットにはあり、2枚の間に挟まって寝るのですがその毛布は洗っていません。毎朝畳んでセットしているだけです。もちろんシーツなどないので気にならない人用の宿だと思います。リビングやシャワールーム、トイレは古いながら清潔だったと思います。 ロケーション 旧市街から歩いて行ける距離です。行き方が難しいですが慣れれば簡単です。マラケシュの道は迷路状であり、宿はどこもたどり着くのが難しいと思うので特段の得点ダウンはありません。 サービス リヤドになっていて屋上のリラックスできるスペースが気持ちよかった。2月の昼間は快晴で22度ぐらいでそよ風も吹き、とても快適だった。リビングも素敵。 設備アメニティ トイレットペーパー あり シャンプーボディソープ なし シーツ なし タオルレンタル 15dh 朝食が4€or40dh、夕食が9€or90dh でした。(2025年2月) 宿泊税が1泊ごとに2.5€、現金のみ支払い可能であるのでユーロを持参することに注意してください。 私は特段気にしませんでしたが、 2段ベットの上段は 固定されてない梯子、7センチのみの低い柵、２メートルほどの高さ だったため高所恐怖症の人の宿泊は不可能だと思います。 猫と遊べるので楽しいステイでした。

Nous avons passé un séjour inoubliable dans cet hôtel où l’accueil chaleureux et attentionné nous a tout de suite mis à l’aise. Mention spéciale à l’espace enfant, véritable petit paradis pour les plus jeunes : coloré, sécurisé et parfaitement aménagé. L’animatrice Tima, douce, dynamique et très professionnelle, a su captiver les enfants avec des activités variées et créatives, leur offrant des journées pleines de rires et de découvertes. Grâce à elle, les parents peuvent profiter pleinement de leur séjour en toute sérénité.

素晴らしいホテルで、スタッフのサービスも最高です。滞在を素晴らしいものにしようと本当に気を配ってくれているように感じました。ルームサービスはアイテムを補充するために何度も来てくれます。 この国での 2 週間の滞在で一番良かった場所です。ビーチは目の前にあり、ジムも温水屋内プールもあり、市場まで歩いてすぐです。屋外プールは温水ではなく、12 月に泳ぐには少し寒かったです。 朝食は美味しく、バナナジャムなどの興味深い品もありました。皆さんありがとうございました。😊

The Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax. Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe. I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect. Overall, it’s a beautiful stay and I’d absolutely recommend it.

Wonderful location walking distance to most of attractions in Marrarkech 10 minutes from Jewish Quarter, Palais Badi, Bab Agnaou, 10 - 15 minutes to La Koutoubia, Le Jardin Secret. However we got lost looking for the Riad when arriving the first day. It would have been helpful if more clear and detailed directions were given (not just a map) with the booking confirmation. The Riad is very clean. Staff cleaned our room and changed towels everyday. Breakfast was simple but transitional and delicious, limited plastic packaging involved very environmental friendly - love it. Overall we enjoyed our staying and definitely recommend anyone who are looking for Marrakech Riad experience.

This riad was literally out of a postcard! Absolutely stunning and the service, the whole vibe was just soo goood. The location is perfect to walk to many must visit restaurants, rooftop bars, El Fenn, boutique shops etc. I most definitely do miss waking up to the heavenly sounds of birds chirping! 🤎🤎🤎

Didn’t know much about the Riad’s in Morocco but after the stay I understood the culture more. We arrived at night and couldn’t find the Riad for a while some locals helped us locate it through the alleyways (They did demand tips but we didn’t have enough small cash yet) It was scarier walking through the alleyways than it seemed but quite a chaotic main road. The inside was lovely couldn’t tell too much on arrival but the next day you could see the beautiful interior. Clean and accommodating. The host was friendly and recommend lots to do. The breakfast wasn’t for me but my friend enjoyed it