モロッコマラケシュ＝タンシフト＝アルハウズ地方のペット同伴可ホテル

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

Convenient location, spacious room, friendly staff, nice environment, good breakfast, balcony with a view

とても温かい歓迎を受けました。値段に見合う価値があります。相部屋ですが、ベッド間のスペースが非常にうまく活用されています😅。嬉しい驚きだったのは、マットレスの質が良く、ジャマ・エル・フナ広場がすぐ近くにあることです。シャワーはごくシンプルですが、お湯は気持ちよく出ます。値段の割には良い宿です。唯一の欠点は、南京錠付きのロッカーや、日中の観光用のバックパックを保管できる場所が見つからなかったことです。

Nous avons passé un séjour inoubliable dans cet hôtel où l’accueil chaleureux et attentionné nous a tout de suite mis à l’aise. Mention spéciale à l’espace enfant, véritable petit paradis pour les plus jeunes : coloré, sécurisé et parfaitement aménagé. L’animatrice Tima, douce, dynamique et très professionnelle, a su captiver les enfants avec des activités variées et créatives, leur offrant des journées pleines de rires et de découvertes. Grâce à elle, les parents peuvent profiter pleinement de leur séjour en toute sérénité.

素晴らしいサービス - フレンドリーなスタッフ、到着時のお茶、部屋への荷物の配達 部屋は十分な広さで、ベッドは超快適、小さなバルコニー、装飾は少し古めかしかったが、大したことはなかった 設備は素晴らしかった - スパは最高、プールエリアは涼しく、プライベートビーチはリラックスするのに本当に良かった 場所はメディナまで徒歩10分、ビーチは通りの向かい側

The Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax. Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe. I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect. Overall, it’s a beautiful stay and I’d absolutely recommend it.

This riad was literally out of a postcard! Absolutely stunning and the service, the whole vibe was just soo goood. The location is perfect to walk to many must visit restaurants, rooftop bars, El Fenn, boutique shops etc. I most definitely do miss waking up to the heavenly sounds of birds chirping! 🤎🤎🤎

Didn’t know much about the Riad’s in Morocco but after the stay I understood the culture more. We arrived at night and couldn’t find the Riad for a while some locals helped us locate it through the alleyways (They did demand tips but we didn’t have enough small cash yet) It was scarier walking through the alleyways than it seemed but quite a chaotic main road. The inside was lovely couldn’t tell too much on arrival but the next day you could see the beautiful interior. Clean and accommodating. The host was friendly and recommend lots to do. The breakfast wasn’t for me but my friend enjoyed it

Don’t be shocked when you’re taken to a cheap back office beside the portal of the hotel after you arrived. It’s here where the check-in and check-out and all the guest related issues are handled. After you’re cleared you’re lead through a luxuriously decorated hall that seems to have been designed to be the reception of a five star hotel. The actual purpose of it was never revealed. The service was acceptable at best. One had the impression the personal was hiding from the guests. That said the hotel has marvelous premisses and the suites are decorated tastefully. The pool is too cold!

豪華な。客室は広く、大きなテラスと階下の広場の景色を望むプライベートプールがあります。とても静か。朝食は良かった、5つ星のサービス、とても親密でした。装飾はとても上品です。唯一の悪い点は、階下のキッチンの油煙の臭いが部屋に漂うことです。これにはいくつかの影響があります。