Have previously enjoyed our staycations at the Ville but last night was terrible.
Lifts were unreliable as they kept breaking down, this meant most times only 1 lift was working and wait times were crazy.
A repeating mechanical noise made sleep difficult.
The bath tub had a massive bubble which made standing very unstable.
Ice machine on the floor wasn’t working.
Was advised there would be no price difference if I were to pre book breakfast vs just showing up. Yet we were charged an extra $20 per person.
Air conditioning in the lobby wasn’t working.
When checking out, management seemed to have even influxes with similar complaints and were past the point of caring.
lovely views and a contemporary aesthetic. lots of parking spaces. I enjoy that it's not crowded. The food was good. The Asian staff was polite and made an effort to provide a customer-focused attitude. The majority of the workers are backpackers, so they are not particularly formal—they don't smile or greet others, they just stand and talk—and the place doesn't look like a five-star hotel. There was still hair on the floor and the room was a little dusty . Nothing special, simply an overnight stay.
Always stay here. Staff are great (especially Kia) and rooms are clean and comfy. Buffet breakfast is always fresh and delicious with great variety, and they make a great caramel latte