インドネシア東ジャワ州のアパートメント

義理の両親のために11日間1LDKのスイートを予約しました。3日目、義母が部屋のバスルームで転倒し骨折してしまいました。ホテルのロビーマネージャーはすぐに救急車を手配し、義母を地元の最大の病院の救急室へ搬送してくれました。ずっと付き添ってくれました。基本的な治療を終えた後、私たちはスラバヤを離れてシンガポールに戻り、治療を続けることにしました。ホテルのロビーマネージャーはホテルの車で私たちを空港まで送ってくれ、自身も空港まで同行し、私たちが無事に搭乗するのを確認してから帰りました。また、現地の言葉の通訳もしてくれたので、サービスは非常に丁寧で細やかでした。今回の予期せぬ事故により旅行を prematurely 切り上げることになりましたが、ホテルのきめ細やかな配慮に大変感謝しています。次回インドネシアのスラバヤを訪れる際も、またこのホテルに宿泊したいと思います。

Location is great, staffs are very friendly, breakfast is good, a very nice cafe downstairs stairs. Galaxy mall is within 3 minutes drive away and a lot of food within reach. The room is comfortable and clean. Good bed, kitchenette with coffee machine, washer dryer and huge fridge. Everything is great except for asking for high floor but was told highest is 3rd floor which is a disappointment as the road noise is a killer. It’s extremely noisy when there is siren or loud motors passing by, I have to turn on music to get to sleep.

Lantai seperti tidak pernah disapu dan dipel.

1. Friendly service 2. Apartment, rooms are big n spacious, with balcony, nice master bedroom with tv, 3. Good amenities but towels are old, overused 4. Complimentary water n snacks 👍🏻 5. Hot/cold water dispenser in the apartment 👍🏻 6. Lamp plug wire was exposed 7. Cupboards/shelves were cracked/broken 8. Stained- scissors, towel, stool, sink, bathroom tiles 9. Trail of ants found in the bathroom but service staff came promptly to clean it 10. Kitchen area has a musty smell - maybe due to poor ventilation 11. Bathroom door handle cover was loose 12. Water flow was slow

Hotel nya bersih. Tapi pintu kamar mandinya agak rusak. Sulit di buka. Receptionistnya ramah tapi ga stay 24jam.

1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor. 2. When we turned on the faucet, a strong odor came from the drain or water pipe. 3. The blanket was too small, only suitable for one person. 4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit. Otherwise, the room was good, and the location is highly recommended.

Seriously Loved This Place!” “Okay, so I just-got back from staying here and seriously, it was amazing. From the moment we walked in, the staff were-just so genuinely friendly, not in that fake ‘customer service’ way, you know? Our room was spotless – like, sparkling clean – and the bed felt like sleeping on a cloud. Plus, the view was awesome! Breakfast was a huge spread with tons of yummy stuff. Location-wise, it was perfect for exploring everything. Already itching to go back!

The room is massive! It has its living room with a sofa and also dining table. Everything works well and so clean. The staff also is very kind and informative. If something need to be improve is the bathroom, one of two toilet only has a curtain and not full to the floor so the water splash everywhere when taking the shower. Overall this is really nice hotel, will comeback again next time if I go to Surabaya. Thank you

素敵で、広くて、清潔です...スタッフもフレンドリーです...場所も素敵です

The apartment is small and worn out. The glass at the kitchen wall cracks. The toilet is dirty too. Needs to renovate and do some painting. The balcony is too small and dirty. The location is very good though as it is connected to the supermall pakuwon.