We called n sent email to ask for extension of time to check out or any place for luggage storage as the check out time is too early @10am, unfortunately our email (sent 1 day b4) n call was not responded until 5pm the next day after we checked out. Very bad experience 😡
The flat is well located and at close distance to the main train station.
Unfortunately, my experience was not good and I feel Queen luxury robbed me! I responded to an email and share my arrival time. more than three hours later When I got there on time 30 min after the allowed check in time , I had to wait for the cleaning lady to finish, 20 mins later.
There were lots of hair around (on the floor, in the bathroom, even the bed cover.
I had issues with their internet and couldn't access site and complete my work. I requested their help at 10:35 and was promised a technician promptly. I had to use a nearby coffee's Wi-fi. Five hours still nobody! I called again and was told the technician forgot to come by trying and fix the issue. Eventually they did reach out to help but I left the place a day earlier.
The place is gorgeous. The apartment has everything you might need for a short or a longer stay. Everything was convenient, and I enjoyed the stay. The location is overall good in terms of reaching the very heart of the city (~7 min walk), and the tram station (~3 min walk), but the gare district feels a bit creepy for a solo traveler at night. Luckily, the hotel is at the border of the district and the center, so you do not really have to experience the district. Would totally recommend.
非常に良い
47件の口コミ
9.1/10
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7.5/10
AAmunThe flat is well located and at close distance to the main train station.
Unfortunately, my experience was not good and I feel Queen luxury robbed me! I responded to an email and share my arrival time. more than three hours later When I got there on time 30 min after the allowed check in time , I had to wait for the cleaning lady to finish, 20 mins later.
There were lots of hair around (on the floor, in the bathroom, even the bed cover.
I had issues with their internet and couldn't access site and complete my work. I requested their help at 10:35 and was promised a technician promptly. I had to use a nearby coffee's Wi-fi. Five hours still nobody! I called again and was told the technician forgot to come by trying and fix the issue. Eventually they did reach out to help but I left the place a day earlier.
ゲゲストWe called n sent email to ask for extension of time to check out or any place for luggage storage as the check out time is too early @10am, unfortunately our email (sent 1 day b4) n call was not responded until 5pm the next day after we checked out. Very bad experience 😡