オーストリアチロルで、バーのあるホテル

ホテルは、ノルトケッテ（インスブルックの頂上）行きのトラム停留所まで徒歩約5分、旧市街中心部まで徒歩約10分です。ホテルのすぐそばにはスーパーマーケットもありました。ホテルには駐車場、エレベーター、朝食サービスがあります。 客室は広々としており、ベッドとシーツは清潔で快適でした。基本的なアメニティと洗面用具も用意されていました。 チェックインはスムーズで、スタッフは親切で助かりました。ホテルに宿泊したゲスト全員にインスブルック・ツーリストカードをもらうことができました。このカードは公共交通機関の割引または無料利用特典（ただし、ノルトケッテまでの乗車料金は含まれていません）がありました。 全体的にとても快適で快適な滞在でした。

Nicht unser erster und wird auch nicht unser letzter Aufenthalt im Kempinski Hotel Das Tirol sein, jedoch sind wir ein anderes Service gewohnt. Diesmal war das Zimmer nicht so sauber, wie man es vom Kempinski Hotel Das Tirol gewohnt ist. Am Boden lag Schmutz und Haare. Das Zimmer war veraltet.

When systems replace people Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel. The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space. What failed completely during my stay was human communication. A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced. Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person. At no point did anyone try to understand what I actually meant. Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being. The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians). The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.” What connects these situations is not bad luck, but a systemic mindset: rules over people, procedures over reality, defense over understanding. This hotel does not have a problem with facilities. It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them. I am writing this not out of anger, but in the hope that the team pauses and reflects: How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level? With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent. Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.

*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.* I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so. Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background. The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling. Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast. Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time. Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.

The hotel has a lot of potential with its fantastic location and beautiful interior, but unfortunately, my stay was ruined by poor service and maintenance issues. I happened to visit during a European heatwave, and the AC in my room completely failed, making it impossible to sleep. To make matters worse, the in-room phone didn’t work, so I couldn't easily contact the front desk. When I finally spoke to a staff member, they failed to pass the information along to the next shift. Additionally, the daytime staff lacked professionalism. During a conversation about my room situation, one female staff member spoke to me so loudly that other guests began to stare. While she wasn't outright rude, raising her voice was entirely unnecessary and uncomfortable. I hope management addresses these communication and service gaps

ホテルでの経験に失望しています。 ランドリーサービスは管理が不十分です。ホテル全体で利用できる洗濯機は1台のみで、ゲストには十分ではありません。滞在中、あるゲストがほぼ一日中マシンを占有し、靴を洗うまでしていました。これは他のゲストの衛生上の懸念を引き起こしました。 朝食サービスもがっかりしました。いくつかのグループ予約のため、個のゲストは午前9時以降に戻ってくるように言われました。これは非常に不便でした。グループが存在する場合でも、ゲストは適切に収容される必要があります。 さらに、イポトナという名前のウェイトレスは、プロフェッショナルな態度を持っていました。彼女のコミュニケーションは不親切で、ゲストは歓迎されませんでした。ホスピタリティスタッフは、すべてのゲストに対して丁寧で親しみやすい態度を維持する必要があります。 経営陣がこれらの問題を検討し、サービス品質とゲスト体験の両方を向上させることを願っています。

Pros: nice breakfast with diversity included with good price. Lovely room even a bit old and I was scared at night a bit haha. Nice view to the mountains. Spacious room for one person Cons: I’m so disappointed with the guy receptionist (white hair) he wasn’t bothered to answer or help. Barely talked and just tried to end the conversation. I came to the reception and said hi and started to check in, or even when I came to ask something, but he still sat at the table further away and listened to me from a distance and answered quietly that I hardly could hear while I tried to speak loudly as he stayed far away. What is that kind of customer service? I felt like I disturbed him and stayed without paying!

Nice location near the main shopping street. Room is nice n with gd views. Only complaints are receiption area is small n lifts lobby n lifts are not up to the price paid. Room Price n car park is expensive

ホテルの雰囲気はとても良く、少し古さは感じますが、デザインは洗練されています。特に地下プールは隠れた名所で、夜は少し混雑しますが、おすすめです。屋上サウナも快適です。 ホテルは川沿いの中心部に位置し、階下には多くのレストランがあり、中でもピザのお店は絶品です。 駐車場は徒歩圏内の公共駐車場を利用できます。駐車券を受け取り、フロントで認証してもらいました。3泊連続で宿泊したので、無料の公共交通機関カードをもらえました。

私たちが支払った価格(€350/night)については、もっと期待しました。フロントデスクからのより多くの助け、部屋の美学へのより多くの注意、ハウスキーピングからのより多くのケア。ホテルは、子供を2つのキングスイートに追加するために、200ユーロ以上の追加料金を請求しました。このばかげたハウスキーピングが2日目に使用したコーヒーカップを交換しなかったので、自分で掃除しなければなりませんでした。バスタオルは薄くてかゆみがあり、食器布よりもかろうじて大きくなっていました。休日のため町内の多くのレストランが閉店しましたが、ホテルもレストランを閉店したため、ファラフェルの場所からテイクアウトを注文することになりました。「4-star」ホテルは、近くの飲食店から少なくともa20-min歩いていることを知っているときに、ゲストに食事のオプションを提供しませんか?私たちはこの滞在に非常に失望し、良心的にそれをお勧めできませんでした。