When travelling, especially with a kid, cleanliness in a room is THE priority. Well, the room was NOT clean. The counter top in the bathroom was stained AND dirty, the room was dusty (you could see dust on the mirrors and other surfaces) and the floor was full of shoes footprints of different types. We asked for the room to be cleaned as we checked in, while we went for a walk, more than one our later we came back, the room was dirty as we left it.
I’m sorry but for such a price, in a 5 star hotel, this is absolutely not acceptable.
Besides, I seriously doubt that the measurements of the room are correct as it seemed waaaay smaller than what officially stated in the room info.
The view of course is breathtaking, that’s true.
Mind also that there is absolutely no separation between the wet room and the bedroom, no door, no curtains…so no privacy while taking a bath. And also that there is no fridge.
The lady at the reception was lovely, really kind, but it doesn’t make up for a dirty room.
Nice and beautiful hotel with friendly staff. Very good hospitality that I received throughout my 4 day stay. Great location, easily to access either by subway or high speed train.
Very strange. After checking in, I went out for dinner. While gone, I got some messages on WeChat from the front desk that there was a problem. When I returned, they told me that they couldn't register me and they needed more information. This is the first time that I had to show and have pictures taken of all my work visas I have had since I last entered the country six years ago, especially since there is no problem with my current visa. I don't know if it is the hotel itself that wanted this or the local PSB when they were registering me. Whatever the reason, it made me feel unwelcome. Other foreigners wanting to stay here - you might not be welcome. The law says that they must accept you, and they will accept you, but you know that they still don't want you to be there.
RRebeccaLupoWhen travelling, especially with a kid, cleanliness in a room is THE priority. Well, the room was NOT clean. The counter top in the bathroom was stained AND dirty, the room was dusty (you could see dust on the mirrors and other surfaces) and the floor was full of shoes footprints of different types. We asked for the room to be cleaned as we checked in, while we went for a walk, more than one our later we came back, the room was dirty as we left it.
I’m sorry but for such a price, in a 5 star hotel, this is absolutely not acceptable.
Besides, I seriously doubt that the measurements of the room are correct as it seemed waaaay smaller than what officially stated in the room info.
The view of course is breathtaking, that’s true.
Mind also that there is absolutely no separation between the wet room and the bedroom, no door, no curtains…so no privacy while taking a bath. And also that there is no fridge.
The lady at the reception was lovely, really kind, but it doesn’t make up for a dirty room.
ゲゲストNice and beautiful hotel with friendly staff. Very good hospitality that I received throughout my 4 day stay. Great location, easily to access either by subway or high speed train.
ゲゲストVery strange. After checking in, I went out for dinner. While gone, I got some messages on WeChat from the front desk that there was a problem. When I returned, they told me that they couldn't register me and they needed more information. This is the first time that I had to show and have pictures taken of all my work visas I have had since I last entered the country six years ago, especially since there is no problem with my current visa. I don't know if it is the hotel itself that wanted this or the local PSB when they were registering me. Whatever the reason, it made me feel unwelcome. Other foreigners wanting to stay here - you might not be welcome. The law says that they must accept you, and they will accept you, but you know that they still don't want you to be there.
SSpeedroseWe stay in the family loft suite that is quite far from the actual hot springs place. The room itself is very nice and clean. but it's old. They have shuttle bus service from the room to the hot springs place.
The hot springs are not only open for hotel guests but also for outside guests who purchase tickets to use the facility. They have so many outside hot springs pools which was nice. It can get very crowded and you don't feel relaxed when there are so many people around you.
For the premium price I paid, I was expecting more than this, so we decided to change the booking to one night instead of two.