WWandering TouristMy room smelled like cigarettes which is relatively normal for China, BUT! I asked for a non smoking room yet there is an ashtray, when I wanted to do my own laundry they tell me that they’ll do it and send it to my room. Over 12 hours later my laundry was still not sent to my room. It takes 1 hour to run a normal cycle, and nearly 2 hours to dry with low heat. Why did it take 3x the amount of time? And the toilet was not clean, these brown specks.
YYaelWe had the best vacation!! The service was outstanding ( We don’t speak Chinese and everyone was so kind and helpful). The location is also amazing, walking distance from the “Skyland Park”. The breakfast was also very good (  multi Western and Chinese options). Highly recommended ❤️ The kids already ask when are we coming back 😆
RRrrDThis is a new hotel is a new tower so it does not feel old or dated. The decor is quite stylish and the reception desk were extremely helpful and professional with our early check in request and the switching rooms because the first two rooms we checked smelled of cigarettes. The robot delivery to your room for items such as takeout was a novelty we enjoyed.
There were however a few things which took away from it being a truly world class 5 star hotel.
Minor inconveniences:
- The shower had a small leak every time we used it. The plumbing for the whole hotel seems to have not been to a good standard as evidenced by other reviews and the amount of new plumbing sealant applied to the sink
- The amount of light switches and their placement. Some buttons didn’t work and some of the English labels did not correspond to their actual use.
Major inconveniences
- The cigarette smell in the first two rooms we checked. Cigarette smoke also leaked into our room in the mornings from neighbouring rooms. If you’re not going to enforce your no smoking policy then I suggest creating separate floors for smokers and non smokers
- The quality of the bed was not 5 star. It was way too soft and sunken and reduced our quality of sleep
- The hotel management should not pressure their staff to request guests write 5 star reviews. Chasing your guests on WeChat to ask for reviews is in no way professional
I would suggest to the hotel management that they take their staff on a “work study” trip to the IFC Residence in Shanghai to learn how to accomplish true world class 5 star professionalism. The staff there don’t bother you unless you need them and I would happily write them a good review without being prompted.