サウジアラビア東部州で、バーのあるホテル

I don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.

房間可以，就是在工業區，有點太偏了！周邊衹有吃飯的飯店，其他啥也木有，不過畢竟工業區，全是工人！！！

設備：比較的新しいため、このエリアの古いホテルと比べると良い選択肢です。特にロビーはトレンディな雰囲気で、ミーティングエリアとリラクゼーションエリアがあります。ジムも設備が整っています。 清潔さ：清潔ですが、部屋のタイプによりカーペットに若干の臭いがありました。 環境：ほとんどの部屋の窓は比較的小さく、高層階からの眺めは良好です。 サービス：この地域では許容範囲内です。

We are happy to stay in kempinski hotel. All people are so friendly! I want to thanks Maria almutairi and lubna and Mohammed, they are helpful. It’s our first time come here, they are patient to reply our questions. We will stay at the same hotel next time!

場所はとても良いです、通りのサービスはとても良いです、スタッフのサービスはとても良いです、朝食は多様です、ホテルの部屋は快適です、ベッドは広くて快適です、そして水泳バスがあります

All staff were very nice fron front desk to housekeeping staff, bed were very clean and comfortable. Thanks to all

Excellent location, clean , Excellent service, in everything, the restaurant is perfect, food is very delicious, and there all kinds we like

Fabulous hotel great communication and very professional staff, Zahraa Maryam and Layth thank you all for making our stay stress free. Suite rooms are huge and has everything you need. Highly recommended and will certainly come back again.

ダンマーム市内から車で10-15分という立地で周りは飲食店などが限定されているが、ホテル自体は綺麗でサービスも行き届いていた。

お金に良い。朝食のリーズナブルな価格。場所は良いです。あなたの近くのすべて。カフェやレストランを散策できます。ホテルの入り口近くにたくさんの駐車場があります。