Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of.
The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day.
Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city.
Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape.
Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.
The good thing is nearby Tunjungan mall only took 10 minutes walk and also the breakfast with more variety and selection. Room cleanliness need to improve.
The Receptions not really friendly, but the other staffs are really helpfull. The breakfeast was great, but the pool is cold, maybe it will be perfect if the pool come with warm water. The picture of ballerina in the room and hall make the ambience little bit spooky.
ゲゲストJust a bit old and saw some stains on the bedsheet. But they provided what you need definitely. As a traveller who just sleep for a few hours and heading to mount ijen in the midnight, worth the price!
FFarrelLocation is excellent, right smackdab in the middle of Surabaya's tourist center, the Old City or ”Kota Lama”. Cleanliness wise its okay, the bedsheets is the only thing that needs more cleaning. Service is excellent. And facilities wise, the only thing lacking is a hairdryer.
SSabrinaHishamWe recently spent 3 days and 2 nights at Baobab Safari Hotel for a family vacation, and it was an unforgettable experience. From the moment we arrived, the service was exceptional—friendly, attentive, and always ready to help.
The highlight for us was definitely the room with a balcony overlooking the animals. Our child was absolutely thrilled watching wildlife right outside our window, which made the stay truly magical. It’s rare to find a hotel where you can relax and enjoy such an immersive nature experience all at once.
Breakfast every morning was a treat, with a fantastic spread that had something for everyone. The variety and quality really impressed us and gave us great energy for the day’s adventures.
Overall, Baobab Safari Hotel exceeded our expectations and we’re already planning our next visit. Highly recommended for families looking for a unique and memorable vacation!
ゲゲストWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
FFrederiko David MartanStaying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of.
The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day.
Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city.
Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape.
Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.