It's a nice hotel, nearby risersee lake and good views around the hotel.
During first night of check in, they gave a double bed room instead of 2 single bed, when i tried to change, they gave me another room in block E without elevator. which caused me to change back to original room and wasted time and energy. No apologies at all from the front desk lady, the other guy offered to help us carry the luggage down and apologised even though it's not his fault. Tbh quite a bad service from the lady.
other than that, the breakfast was great and service was good from other staff, warm and friendly.
hotel a bit old but its clean.
CCheung Wai Yee FlorenceHotel boasts a stunning location by the lake with a serene and beautiful environment. The restaurant offers high-quality food with excellent taste and variety. The staff are incredibly friendly and attentive, making the stay truly welcoming. The tranquil setting makes it a perfect retreat, and I will definitely return!