The hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Although the standard twin bed room we occupied is quite small, it is well decorated, has modern furniture and is spotlessly clean. There is a recent shower unit, a TV, a fan, and tea and coffee making facilities. There are twin electrical sockets and 4 USB outlets adjacent to each bed. While the window looks along the coast rather than directly out to sea, the view is very pleasant. The English breakfast was good, and the manager, Adam, very helpful. There is parking on a hard-standing at the side of the hotel. The sea and pier are close by, and the main shopping area is walkable. Overall we enjoyed our stay a lot. Two constructive suggestions are (1) a shelf in the bathroom for toiletries which won't stand on top of the curved sink, and (2) provision of a toilet brush.
Seafront, idyllic views easy walking distance to the local restaurants and museums. Great stay for people looking for casual evening walks or runs or even cycling along the Devon coast with stunning views.
Excellent service from the lovely gentleman at reception. He was welcoming and informative. Room was clean with everything we needed and well serviced. We had a cocktail in the bar before we went to bed and it was perfect!
Would stay again definitely 😄
FF HonourBooked a last minute break and have to say what a little gem this hotel is.
We were welcomed by the owners Steve & Wendy who the most friendly and down to earth people you would ever wish to meet.
Their attention to detail is second to none.
Complimentary home baked Bakewell tart, fresh milk if needed and an even honesty bar whereby you are trusted to serve your own drinks and settle upon departure.
Never came across this before at any hotel stay, just shows what genuine good people the owners are.
The hotel is immaculate, tastefully decorated and only a few moments stroll to the sea front.
We had the best nights sleep, mattress was extremely comfortable and bed linen was of high quality.
Lovely freshly cooked breakfast made to order with additional fresh continental offerings available.
This hotel failed to disappoint we can’t wait to visit again.
ゲゲストI found the hotel staff very helpful and friendly, especially the bar and restaurant staff. In particular Cloe was very efficient and helpful behind the bar. She explained really well how to find the various attractions that we wanted to see. Nothing was too much trouble.
The staff in the restaurant were also extremely efficient and friendly both at breakfast and especially during the evening meal. Unfortunately I did not think to take their names at the time.
The only negative was the meal itself. Everything was good except for my steak. It was cooked just as I liked it, however it was tough and gristly. I did not complain at the time because as I said, everything else was really good, and I was not going to put a damper on the evening.
DDebbie AnnWhat can I say, when we turned up the outside had old furniture outside so 1st thoughts was its been refurbished. We were told that we had to move our car from the car park or pay an additional £10 per night, this wasn't in the advert when we booked but suddenly appeared later that evening. It was hard to find parking on the street so had to pay. The facilities were basic. No extra pillows, just 2. Shower over bath, no curtain or mat. Coffee was sparce & uht milk expired but they did give us more when asked. The cups were however odd & looked like has been used by the painters. Area was quite good, near to takeaways etc.
PpeterWhat a find,a jewel in the crown,on a weekend trip to Torquay I found this paradise, Hotel Peppers run by husband and wife team Sanjeev and Sabita,this hotel is amazing,what a location just up from the centre and harbour,it was a delight on entering,the decor is superlative,my room recently refurbished was immaculate,everything you can ask for nothing spared to make your stay enjoyable and my drop down balcony so easy to use giving a beautiful view,I can't fault it,highly recommended don't miss this one,honestly and the breakfast is to die for
ゲゲストThis was truly one of the most unforgettable birthday experiences I’ve ever had! From the moment we arrived, the hospitality was beyond anything I expected. The staff went out of their way to make the day feel extra special, and I was genuinely moved by their kindness. The room was stunning, the vibe was just right, and every facility added to the comfort of our stay. A big thank you to the lovely lady at reception, her warm welcome and constant support throughout made all the difference. It was a birthday I’ll always remember!