The hotel is located in a great place, The aesthetic is perfect for the building. If you are disabled you may want to give this hotel a miss, as even if you specifically ask to be near a lift when you book they may put you in a room with no lift access at all, and the staff are not very helpful or accommodating even when you have a disability that is affected by stairs.
The queue to check in was over 50 minutes even though we tried to check in much later than 3pm. The hotel has a lot of stairs, the room was not spotlessly clean but adequate and came with all the basic requirements. The view from the windows was great. Overall this is an ok budget hotel that is only suitable if you are able bodied and can deal with a large number of stairs.
Stunning view from the third floor .
Dated hotel which is undergoing a 5 year renovation which is desperately in need of .
However can’t take away the view and the history .
Bar is superb and breakfast is one of the finest I have had in many years of travel .
If you want the Ritz this isn’t it but for a short stay in a wonderful throw back in time hotel this could be for you
Nice hotel room with a nice view. Only downside was the parking space was quite small. Finding parking was difficult. Overall, I enjoyed my stay very much.
Had a fab stay at Mansion house which is right across the esplanade . The beds are comfortable and toilet is clean and sparkly. Breakfast is well presented and full English breakfast is served elegantly. Will definitely stay again whenever I visit Scarborough
The hotel is very large, so I understand it can be challenging for the cleaning staff to maintain cleanliness everywhere. However, I noticed that the pictures online look a bit nicer (spotless) compared to the actual condition.
Room 244 had an extra heater, which I really appreciated — it was the best part of the stay, as the room stayed warm and comfortable during the night.
That said, there was some dust on the bedside table, and the toilet was not very clean. This was actually the first time I needed to clean the toilet seat myself in a hotel. I also noticed that some rooms seem much nicer and better maintained than others.
The staff service was okay, and I found the breakfast very convenient — it saved me time before going out to visit places.
ゲゲストThe hotel is located in a great place, The aesthetic is perfect for the building. If you are disabled you may want to give this hotel a miss, as even if you specifically ask to be near a lift when you book they may put you in a room with no lift access at all, and the staff are not very helpful or accommodating even when you have a disability that is affected by stairs.
The queue to check in was over 50 minutes even though we tried to check in much later than 3pm. The hotel has a lot of stairs, the room was not spotlessly clean but adequate and came with all the basic requirements. The view from the windows was great. Overall this is an ok budget hotel that is only suitable if you are able bodied and can deal with a large number of stairs.
OOzzie2920Stunning view from the third floor .
Dated hotel which is undergoing a 5 year renovation which is desperately in need of .
However can’t take away the view and the history .
Bar is superb and breakfast is one of the finest I have had in many years of travel .
If you want the Ritz this isn’t it but for a short stay in a wonderful throw back in time hotel this could be for you
HHeiress LegaspiThe room was satisfactory— not too big, but certainly larger than those found in chain hotels. The location was lovely; however, the standard room we received had a view of the parking lot. Due to the wooden floors, we were able to hear other guests walking around quite easily. The sauna and steam facilities were enjoyable, but it would have been great to have a bit more menthol or some options to help eliminate the smell of sweat. Thank you for your attention to these details.
ゲゲストThe hotel is very large, so I understand it can be challenging for the cleaning staff to maintain cleanliness everywhere. However, I noticed that the pictures online look a bit nicer (spotless) compared to the actual condition.
Room 244 had an extra heater, which I really appreciated — it was the best part of the stay, as the room stayed warm and comfortable during the night.
That said, there was some dust on the bedside table, and the toilet was not very clean. This was actually the first time I needed to clean the toilet seat myself in a hotel. I also noticed that some rooms seem much nicer and better maintained than others.
The staff service was okay, and I found the breakfast very convenient — it saved me time before going out to visit places.
VVIVEK RAJBHARMy suggestion is to keep your keys always with you while leaving the room, it gets locked when you normally close the door.
The room heating system could be improved.
KKaren NgJust a leisurely ten-minute stroll from Whitby's beautiful beach, a truly welcoming and comfortable experience. From the moment you arrive, the friendly atmosphere is palpable, making you feel right at home. Owner are happy to accommodate your needs, ensuring you kick off your day just the way you like.
Cosy room with delightful view. Overall, this hotel is a fantastic choice for anyone visiting Whitby. Its location, combined with genuinely warm hospitality and comfortable rooms, makes for a memorable stay.
ゲゲストBeautiful spot, however upon getting to my room the one of the lights wasn’t working, The toilet brush was disgusting with toilet roll all over it. There was a hole in the floor in The bathroom and it didn’t look clean at all.
However the hotel its self was lovely, with gorgeous views over the sea, friendly staff and the food was brilliant!
LLclimHad a fab stay at Mansion house which is right across the esplanade . The beds are comfortable and toilet is clean and sparkly. Breakfast is well presented and full English breakfast is served elegantly. Will definitely stay again whenever I visit Scarborough
匿匿名ユーザーthe room and facility is a bit old, so the hygiene might not be as good as imagined. however, the staff are kind, and the lights of the room will create a warm atmosphere and thus fill in the old shortcomings of the house. great experience these days!