We stayed at Hilton Hampton Yining for one night. The hotel is clean and new, we really like the smart technology used in the rooms - like the automatic blinds system and the ability to open a window for fresh air if you feel like it. Otherwise the aircon is perfect and allows you to adjust the temperatures according to your liking. This is a rare find when some hotels set the temperature centrally.
We had to travel to Nalati the next day, but as we visited during off peak season the tour buses didn’t operate. 小妮 Julie and the team from the front desk helped us arrange a private ride , this really helped us with our travels! Thank you.
We liked the breakfast offering a variety of meal options, the drinks in the atrium are also great. We enjoyed the stay.
EEulaverseBreakfast was sufficient and satisfying. It would be nice if they could also offer juice.
We made up our own room, but it was not properly cleaned at first—maybe because the hotel was fully booked. However, the cleaners were quite helpful and responsive when we asked for assistance.
They also have a laundry room, which was very convenient for families. I just wish they had a small playroom for kids, as that would make the stay even better for families with children.
ゲゲストThis is a great hotel! The staff are friendly. The rooms are clean. The service is great as well. I like that my room was a non smoking room and that this is a 100% smoke free hotel. After spending the night in many hotels in Xinjiang, I have not been getting rooms that were designated as non smoking because those hotels didn’t have them even though I booked non smoking rooms. Therefore, I wasn’t frustrated when I was checking into my room at this hotel.
There are two things that I recommend that the hotel do to make the guest experience better.
1. Remove all of the ashtrays that are on top of the trash cans near the elevators on each floor. I asked the staff why they had them if they are a 100% non smoking hotel and they said it’s for guests to throw their cigarette butts away. I told them those should be removed because those being there let guests know that smoking is allowed in the hotel and that when guests throw them away the smoke from the cigarette butts makes the hotel hallways smell bad as guests are throwing them out. Some of the public areas did smell like cigarette smoke, including one of the elevators, which was not pleasant to breathe. China has a lot of people who smoke, very few smoking bans, and has many people who don’t comply with no smoking policies, so therefore, this is my recommendation when it comes to this issue. I also recommend the hotel put more “No Smoking” signs in the public areas as well, as I only saw ones in the elevators and first floor.
2. The dryer for drying clothes is very slow. I decided to air dry them for several hours after they were in there for two hours because I did my laundry late at night and needed to get some sleep. When I woke up, not all of them were completely dry, which was frustrating. I strongly recommend the hotel gets better dryers, even though it will cost them more money, to solve this issue and get less complaints about it.