service very good. buffet have alot of options. when we reach, the staff came to help us with our luggages. got gym and able to wash the clothes for free. they will send ur clean clothes to ur room after washing. very good service
Our family occasionally come to Hot Springs Valley and we stayed at different hotels. Phoenix has an impressive design of the lobby. We came for a short family relax stay to enjoy the hot springs and had overall a pleasant experience. Despite the hotel itself is not so new, it's a nice place to stay thanks to the helpful staff and a great garden where kids can play. A restaurant provides a Hubei signature dishes. To get to the hatstrings the reception is providing a cart with a driver, which is a warm and welcoming gesture.
We had a fantastic stay at this hotel! The breakfast was absolutely delicious, with a great variety and plenty to choose from. The staff were incredibly friendly, welcoming, and always ready to help. The hotel is also in a perfect location, close to the main attractions and very convenient for getting around. I highly recommend this place and would definitely come back!
The room is very nice, modern and well furnished. The breakfast is not as good as one could have expected. You can find similar hotels in China with way better breakfasts. The buffet had a decent size, but the food's quality was not high. I am also very disappointed by the hotel's gym which was only open until 6 pm due to the lack of staff (as reported by the hotel's reception) which is way too early when you perform a business trip and that you go back at the hotel after 8 pm.
I stayed at this resort hotel and I truly loved the experience. The room was beautiful, very clean, and comfortable, perfect for having a relaxing and enjoyable stay. The skiing activity also made the trip even more exceptional.
The staff was very attentive, polite, and always ready to help, which made the service truly impeccable.
It’s a place I would highly recommend for a vacation or a relaxing weekend getaway. A wonderful experience that I would gladly do again.
TTatjana BrkicLovely place! An oasis of peace nature and tranquility in urban region. We booked this hotel due to proximity to airport not knowing that it is a animal nature attraction. The location is remote and next to the lake with well appointed rooms excellent food and exceptionally kind restaurant staff and management. Employee 221 was even so kind to take us to airport himself once we explained how important is for us to get to airport in time and how concerned we are that as foreigners we may not be able to request taxi or didi in time. Overall I would recommend this hotel without reserve for families and business travellers alike. It is restful in nature and with kind people.
ゲゲストOur family occasionally come to Hot Springs Valley and we stayed at different hotels. Phoenix has an impressive design of the lobby. We came for a short family relax stay to enjoy the hot springs and had overall a pleasant experience. Despite the hotel itself is not so new, it's a nice place to stay thanks to the helpful staff and a great garden where kids can play. A restaurant provides a Hubei signature dishes. To get to the hatstrings the reception is providing a cart with a driver, which is a warm and welcoming gesture.
ゲゲストThe room is very nice, modern and well furnished. The breakfast is not as good as one could have expected. You can find similar hotels in China with way better breakfasts. The buffet had a decent size, but the food's quality was not high. I am also very disappointed by the hotel's gym which was only open until 6 pm due to the lack of staff (as reported by the hotel's reception) which is way too early when you perform a business trip and that you go back at the hotel after 8 pm.
LLeSucreI stayed at this resort hotel and I truly loved the experience. The room was beautiful, very clean, and comfortable, perfect for having a relaxing and enjoyable stay. The skiing activity also made the trip even more exceptional.
The staff was very attentive, polite, and always ready to help, which made the service truly impeccable.
It’s a place I would highly recommend for a vacation or a relaxing weekend getaway. A wonderful experience that I would gladly do again.
PPaul.nbWe had a fantastic stay at this hotel! The breakfast was absolutely delicious, with a great variety and plenty to choose from. The staff were incredibly friendly, welcoming, and always ready to help. The hotel is also in a perfect location, close to the main attractions and very convenient for getting around. I highly recommend this place and would definitely come back!